Job Description

Join DoorDash as a Consumer Strategy & Operations Associate

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The Consumer Strategy & Operations team's mission is to accelerate Marketplace growth sustainably. Using a customer-obsessed approach, we own market strategy, consumer affordability, partnerships, current value propositions, and the Marketplace homepage.

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Role: Consumer Strategy & Operations Associate

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Shift times: Monday - Friday; 9am - 5pm with some overtime expected at peak periods

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Duration: 6 months with possibility of extension

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Location: Melbourne

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Uniform: Casual

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Pay rate: $38.99 - $44.42/hr (depending on experience) + super

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About the Role

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Own the execution of campaigns and promotions that directly influence how customers discover, engage, and return to DoorDash every day.

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We are looking for a detail-oriented and execution-driven Consumer Strategy & Operations Associate, Campaign Operations to support the delivery of high-quality consumer-facing initiatives.

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In this role, you will primarily focus on executing merchandising and promotional campaigns, while contributing to broader consumer growth efforts across acquisition, engagement, and retention.

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This role is ideal for someone who enjoys being hands-on, working in tools, and operating at the intersection of execution and data.

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Responsibilities

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Execute Campaigns End-to-End

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- Build and launch merchandising surfaces and promotional campaigns
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- Support campaigns tied to key occasions and launches
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- Maintain campaign calendars and trackers
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Support Consumer Promotions

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- Execute promotional campaigns across lifecycle stages
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- Apply promotions to relevant customer segments
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Monitor Performance & Improve Execution

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- Track performance and flag issues
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- Support analysis and A/B testing
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- Use data to optimize campaigns
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Ensure Operational Excellence

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- Maintain quality standards
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- Monitor and troubleshoot campaigns
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- Support QA and launches
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Collaborate Cross-Functionally

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- Work with S&O;, Marketing, Product, Analytics
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- Support data tracking with BI/Engineering
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- Improve processes and documentation
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Qualifications

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Professional Experience

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- 1-3 years of experience in Operations at a fast paced tech company, Consulting, etc.
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Execution & Attention to Detail

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- High attention to detail and quality
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- Ability to manage multiple priorities
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Analytical & Data-Aware

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- Comfortable working with data
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- Basic SQL and Excel knowledge
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- Ability to interpret performance metrics
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Problem Solving

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- Proactive and solution-oriented
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- Comfortable with ambiguity
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- Strong cross-functional communication
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- Eager to learn and contribute
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Nice to Have

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- Experience with CRM or campaign tools
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- Exposure to A/B testing
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- Basic design skills
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About DoorDash

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At DoorDash, our mission is to empower local economies. We are building a platform that connects people with the best of their neighbourhoods.

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Diversity & Inclusion

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We are committed to building a diverse and inclusive workplace where everyone belongs and can thrive.

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📌 Join DoorDash as a Consumer Strategy & Operations Associate (Victoria)
🏢 Sidekicker Jobs
📍 Victoria