Job Description

Level 1/2 Support Engineer, Managed Services

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Aus Advantage IT Pty Ltd - Collingwood VIC

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Collingwood VIC | Full-time | Onsite (Hybrid after probation)

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We're looking for a Level 1/2 Support Engineer to join a growing, cyber-focused managed services provider based in Collingwood.

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This is a great chance for someone early in their MSP career who is looking to step beyond a standard service desk role and continue developing their technical capability across a range of clients and environments.

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About Us

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Aus Advantage is a cyber-focused managed IT services provider supporting small and medium businesses across Australia and internationally.

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We provide tailored IT support, cybersecurity services and strategic advice, helping clients get the most from their technology while reducing risk.

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We're based at The Commons in Collingwood, a vibrant, thoughtfully designed workspace with a strong community feel, regular events, and a dog-friendly office (including our resident Head of Culture, Lottie).

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The Role

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In this role, you'll be providing day-to-day technical support, helping clients solve issues, keeping tickets moving, and making sure nothing falls through the cracks.

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We're looking for someone with MSP experience who's ready to take the next step in their career. You'll work across a range of environments, build your technical capability quickly, and develop into a well-rounded engineer who can take ownership of more complex problems and assist with projects.

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What You'll Be Doing

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- Provide remote and onsite IT support to clients
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- Diagnose and resolve Level 1 and Level 2 issues
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- Support Microsoft 365 environments (Entra ID, Exchange, SharePoint)
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- Use MSP tools (RMM, MDM) to manage client systems
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- Manage support tickets and keep clients informed
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- Take ownership of issues through to resolution
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- Contribute to documentation and service improvements
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- Assist with project work and client onboardings on request
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- Troubleshoot local server and local network configurations
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About You

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You will ideally bring:

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- Demonstrated experience working in an MSP environment
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- Strong troubleshooting skills across a variety of systems
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- Experience supporting Microsoft 365 and Windows environments
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- Strong customer service skills with the ability to communicate technical information clearly and manage client expectations
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- A professional, reliable approach with a high level of integrity and accountability
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- Excellent written and verbal communication skills
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- A proactive mindset and interest in developing your capability
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- Microsoft certifications (preferred, not required)
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Essential requirements

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- Full unrestricted working rights in Australia
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- Ability to communicate clearly and professionally with clients
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- Willingness to occasionally travel for onsite support (reimbursed)
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- Driver's licence preferred
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Why Join Us

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- Work across a broad range of technologies and client environments
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- Be part of a supportive, hands-on team that values getting things done
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- Dog-friendly, social office with regular events, including craft workshops, free lunches and beer on tap
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- Hybrid working available after probation
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📌 Level 1/2 Support Engineer, Managed Services (Williamstown)
🏢 Aus Advantage IT
📍 Williamstown