Job Description

Findstaff provides comprehensive employment solutions across Blue and White-Collar industries. FindStaff have over 30 years' involvement in sourcing professional, experienced and astute candidates for businesses of all sizes & requirements.

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Sydney Surry Hills | 24 month Contract With Full-Time Hours

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Join a purpose-driven organisation delivering critical support services to the Australian community.

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We're seeking a highly organised Practice Officer to support frontline service delivery in a fast-paced, client-focused workplace. This role combines customer service, administration, and operational coordination to ensure seamless delivery of essential programs.

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About the Role

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As a Service Delivery Officer, you'll be the central point of contact for clients, stakeholders, and internal teams. You'll manage competing priorities, support service operations, and ensure high-quality administrative outcomes across multiple service streams.

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Key Responsibilities

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- Deliver front-of-house and phone-based customer service
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- Provide administrative and operational support to service delivery teams
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- Coordinate client referrals across internal and external providers
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- Maintain accurate records, data entry, and confidential documentation
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- Act as an escalation point for client and stakeholder enquiries
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- Support delivery of programs, workshops, and group activities
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- Assist with onboarding and training of staff and providers
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- Manage invoices, procurement documentation, and financial tracking
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- Support reporting, compliance, and quality assurance processes
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- Contribute to effective office operations, including IT, assets, and travel coordination
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About You

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You're a robust administrator with excellent communication skills and a natural ability to build rapport.

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- Experience in administration, coordination, or client service roles
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- Ability to manage a high-volume workload and competing priorities
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- Strong attention to detail and accurate data management skills
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- Confident working across multiple systems and processes
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- Professional, adaptable, and solutions-focused
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- Ability to build effective stakeholder relationships
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- Understanding of or interest in community or support services is highly regarded
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Why Apply?

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- Meaningful work supporting important community services
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- Sydney CBD location with a team-oriented team environment
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- Opportunity to grow within a structured, professional setting
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- Ongoing learning and development opportunities
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Requirements

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- Possess or have the ability to obtain a Baseline Security Clearance, Working with Children and/or Vulnerable People Check prior to commencement.
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📌 Service Delivery Officer (New South Wales)
🏢 Intowork Australia
📍 New South Wales