Job Description

Help Customers Get the Most from Industry-Leading Positioning & Automation Technology

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At Aptella, we deliver intelligent positioning, automation, machine control, and geospatial technology solutions that improve productivity, safety, and performance across construction, mining, surveying, and infrastructure industries.

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We are seeking a customer-focused and technically minded Support Services Technician to join our team, helping customers maximise the value of their technology through expert support, training, and technical guidance.

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Support Services Technician

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Help Customers Get the Most from Industry-Leading Positioning & Automation Technology

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At Aptella, we deliver intelligent positioning, automation, machine control, and geospatial technology solutions that improve productivity, safety, and performance across construction, mining, surveying, and infrastructure industries.

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We are seeking a customer-focused and technically minded Support Services Technician to join our team, helping customers maximise the value of their technology through expert support, training, and technical guidance.

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The Role

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This is a dynamic customer support role where you'll become a trusted technical expert for customers using Aptella's industry-leading solutions.

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Working closely with customers, field teams, and technical specialists, you'll provide remote, phone-based, and onsite support across a range of technologies including machine control, positioning, geospatial, and automation solutions.

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No two days are the same. One day you could be troubleshooting a technical issue, the next delivering customer training, supporting a major infrastructure project, or helping implement a new technology solution.

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Key responsibilities include:

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- Provide technical support and troubleshooting across Aptella's technology portfolio
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- Diagnose and resolve customer issues via phone, email, remote access, and onsite support
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- Deliver customer training on machine control, geospatial, and positioning solutions
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- Manage support cases and ensure customers receive timely and effective assistance
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- Assist customers with technology adoption, workflows, and best-practice recommendations
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- Support site installations, infrastructure setup, commissioning, and system configuration activities when required
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- Document technical issues and provide feedback to product and engineering teams
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- Build strong customer relationships through professional, responsive, and solution-focused service
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- Assist with testing, evaluation, and continuous improvement of new and existing products
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- Support industry events, customer demonstrations, and technology showcases
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About You

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You are a natural problem solver who enjoys helping customers, learning new technologies, and delivering outstanding service.

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You bring:

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- Experience in a technical support, customer service, field service, or troubleshooting environment
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- Strong communication and relationship-building skills
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- Excellent problem-solving and analytical thinking capability
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- Solid organisational skills and attention to detail
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- Confidence working independently and managing competing priorities
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- Experience using CRM, service management, or enterprise software systems
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- A proactive, customer-focused mindset and willingness to learn
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Experience with surveying, machine control, geospatial technology, positioning systems, auto electrical systems, engineering, construction technology, or related industries will be highly regarded.

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Why Join Aptella?

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Join a growing and innovation-led business working with some of the most advanced positioning and automation technologies available today.

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What You'll Get

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- Flare discounts and wellbeing benefits
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- Discounted gym memberships and health insurance
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- Career development and technical training opportunities
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- Exposure to industry-leading technology and global innovation partners
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- Flexible working arrangements
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- Supportive and high-performing team culture
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- Opportunities to work with customers across construction, mining, surveying, and infrastructure industries
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The Opportunity

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This is an exciting opportunity to build your technical career with an industry-leading technology business.

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You'll become a trusted advisor to customers, develop expertise across a broad range of innovative technologies, and play a key role in helping organisations improve productivity, safety, and project outcomes.

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If you enjoy solving problems, working with technology, and delivering exceptional customer experiences, we'd love to hear from you.

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Local applicants only

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No recruitment agencies please

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📌 Support Services Technician (Queensland)
🏢 Aptella
📍 Queensland