Job Description

At UpScale, we're a team of high performers on a mission to transform the trade industry across Australia and New Zealand.

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There are tens of thousands of trade, service, and construction business owners working hard but not always getting ahead — buried in admin, stuck on the tools, and unsure how to scale.

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We're changing that.

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We give business owners the roadmap, coaching, and accountability to grow profitable, systemised companies that don't rely on them.

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The proof is in our results:

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1,200+ businesses coached across Australia & NZ

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Average client growth of 207% within 12 months

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The fastest-growing business coaching company for trades in Australia and Current Zealand

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We believe in high standards, hard work, and helping good people win.
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Role: Business Coach

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We're looking for a sharp, strategic operator who loves helping business owners grow — someone who thrives on solving real problems, giving honest feedback, and setting a high standard for performance.

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This is not a "sit back and advise" role. You'll be the driving force behind client results — coaching them 1:1, leading group sessions, building strategies, and helping them hire, systemise, and scale.

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You'll work closely with our coaching team, leadership, and clients to drive serious growth and life-changing outcomes.

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If you're hungry, strategic, and genuinely invested in helping business owners win — this is your shot.

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Who You Are

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You've coached or operated before. You have real-world experience helping businesses grow across marketing, team, systems, or financials.

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Background in trade or construction industries — from electricians and plumbers to carpenters and builders — is highly valued.

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- You're direct and honest. You say what needs to be said, even when it's uncomfortable, because you care about client results.
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- You're strategic.



You can see the full business picture and create clear plans to get owners moving.
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- You're confident with financials. You can read numbers, explain them simply, and help clients make better decisions.
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- You're a strong communicator. You can lead both 1:1 and group coaching sessions with clarity, confidence, and energy.
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- You hold people accountable. You don't let clients slip, stall, or settle — you bring them back on track.
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- You care deeply. You take pride in watching clients grow, hire teams, and change their lives.
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- You're adaptable. Every business is different, and you can shift gears fast.
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- You're organised. You keep clean notes, track progress, and always know where a client stands.
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What You'll Do

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- Coach business owners 1:1 each week across hiring, growth, systems, and operations.
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- Run dynamic group coaching sessions that build community, accountability, and momentum.
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- Build and refine growth strategies across marketing, team, operations, and leadership.
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- Guide clients through hiring, delegation, leadership transitions, and stepping off the tools.
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- Help clients understand financial performance and improve cash flow, profit, and pricing.
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- Track client progress, identify obstacles early, and redirect fast when needed.
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- Celebrate the wins, reset the losses, and keep clients moving toward their goals.
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- Collaborate with the coaching team to improve systems, curriculum, and client experience.
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- Maintain clean notes and client documentation for consistent delivery.
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What Success Looks Like

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- Consistent client growth across revenue, profit, hiring, and systemisation.
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- High client retention — clients stay because they're winning.
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- Clear, organised systems for client management and reporting.
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- Strong group culture where clients feel connected, supported, and driven.
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- Clients hitting key milestones — first hire, scaling team, stepping off the tools, full systemisation.
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- A reputation for being the coach who gets results.
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Requirements

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- 3–5+ years experience as a business coach or operator.
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- Background in trade or construction (electricians, plumbers, carpenters, builders) is highly valued.
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- Strong knowledge across marketing, systems, team, financials, and operations.
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- Ability to lead both 1:1 and group coaching confidently.
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- High emotional intelligence paired with direct communication.
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- Comfortable reading and discussing financial reports.
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- Strong organisational and documentation skills.
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- A genuine desire to make clients' lives better.
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Compensation & Benefits

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- Competitive base salary + performance bonuses
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- Hybrid/ In-office + remote flexibility
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- Access to events, workshops, and leadership summits
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- Fast-paced, high-performance environment
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- Clear pathway into Senior Coach, Head Coach, or Program Director roles
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UpScale Core Values

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Strength. Communication. Action.
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One of Us: A team connected becomes unstoppable.
n Own Your Sh*t: We take responsibility and pride in our work — we don't fall short. Ever.
n Winner Winner: Every decision is about the best outcome and experience for clients.
n Show Up: The way we do anything is the way we do everything. Be GREAT, not good.

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If you're hungry to coach, love solving real problems, and want to help business owners change their lives — we want you on the team.

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📌 Business Coach (Byron Bay)
🏢 UpScale Business Coaching
📍 Byron Bay