Job Description

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- Be part of our fun, supportive team
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- Market-competitive salary, excellent work conditions and employee discounts
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- Full Time Role
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Lancemore Lindenderry Red Hill is looking for friendly, experienced and well
n presented team member who will fit into our culture of delivering outstanding
n customer service. Currently we are looking for a casual position representing the front of house reception team

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ABOUT THE ROLE:

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- Portage of guest luggage to and from suites.
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- Assist reservation enquiries with rates, availability, packages and facilities and services we have to offer.
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- Checks guests in and out of the Property accurately and in a timely manner.
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- Greets all guests that come into contact with Guest Relations ensuring that the guest name is used at all times.
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- Handles guest enquiries and provides information on local attractions and gives directions as required.
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- Answers all telephone calls within three rings in a professional friendly manner.
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- Informs guests of all facilities and services available in the Property.
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- Sets up guest accounts accurately.
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- Reconciles cashier floats at the completion of each shift maintaining an accurate float.
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- Documents all transactions and alterations to accounts & reservations.
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- Communicate with Team Members on the following shift in order to ensure continuity of service.
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- Communicate guest requests & issues to appropriate departments promptly and efficiently.
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- Ensures special requests are actioned appropriately and timely.
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- Maintains the cleanliness and the presentation of the front desk at all times.
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- Collects payment of accounts and issues receipts accordingly.
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- Maintains dress and grooming standards at all times
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- Poolside service of drinks,



clearing poolside area of wet towels and neatening sun lounges in pool areas and beachfront etc when required.
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- Carries out any additional duties assigned by the Rooms Division Manager or management team.
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- Live the Lindenderry Red Hill culture of striving to exceed our guests expectations at all times and having the "Yes We Can" attitude
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ABOUT YOU:

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- Passionate about delivering exceptional guest satisfaction
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- Be part of a team with exceptional employee engagement
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- Knowledge of a hotel's front office administrative duties – including the administration of reservations, cash handling and reception duties is a distinct advantage.
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- Commitment with flexibility to work mornings, evenings, weekends and public holidays
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- Proactive and positive focus with a passion for the hotel hospitality industry
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ABOUT US:

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Founded in 1986, The Lancemore Group is a leading Australian boutique lifestyle
n brand and pioneer in boutique hotels and residential conference facilities.

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- Our hotels offer boutique accommodation, conferences & meetings, weddings & events, wellness spas, critically acclaimed restaurants and an award winning wines.
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- We are rapidly expanding across Australia and are unique in being a family owned company that combines the head of a large operation with the heart of a family company.
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- You will be joining a high performing workplace that believes in developing new talent and empowering people to drive their own results.
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- We value our people and, as such, offer career progression, generous staff discounts, company wide incentives and team social activities.
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If you are a talented, passionate and performance driven individual wanting to enjoy
n your career within an established boutique hotel brand and supportive team, then...

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Our Values

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Fun | Authentic Hospitality | Caring | Ownership Mindset | Performance | Growth

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📌 Guest Service Agent (Red Hill)
🏢 Lancemore Group
📍 Red Hill