Job Description

Operations Coordinator | Property Transactions & Client Services

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Join one of Australia's fastest-growing property investment businesses and play a critical role in delivering an exceptional client experience.

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We're seeking a highly organised Operations Coordinator to manage the post-contract journey for our Multi-Unit Complex property transactions. This role combines property administration, transaction coordination, client communication, compliance, and operations, ensuring every settlement runs smoothly from contract signing through to property management handover.

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If you thrive on organisation, enjoy working with clients, and love keeping processes running efficiently, we'd love to hear from you.

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About the Role

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You'll be responsible for managing every stage of the post-transaction process, ensuring clients receive exceptional service while maintaining compliance and operational excellence.

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Working closely with our Property Advisors, Property Management team and external stakeholders, you'll ensure settlements progress on time and every client has a seamless experience.

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Key Responsibilities

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- Manage end-to-end post-transaction administration for Multi-Unit Complex property purchases
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- Coordinate the settlement process with clients, advisors and external stakeholders
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- Provide proactive client communication throughout each transaction
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- Schedule and complete final property inspections
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- Coordinate handover to the Property Management team
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- Complete Anti-Money Laundering (AML) and compliance requirements
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- Maintain accurate transaction records and documentation
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- Monitor settlements, deadlines and key milestones
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- Liaise with solicitors, conveyancers, property managers and internal teams
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- Identify and resolve transaction issues before they become problems
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- Ensure all compliance processes are completed accurately and on time
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About You

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We're looking for someone who genuinely enjoys creating structure,



solving problems and delivering an exceptional client experience.

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You'll bring:

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- Experience in operations, administration or transaction coordination
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- Property administration or sales administration experience (highly regarded)
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- Outstanding organisational and time management skills
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- Exceptional attention to detail
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- Solid written and verbal communication skills
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- The ability to manage multiple transactions simultaneously
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- Confidence working within structured systems and compliance processes
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- A proactive, solutions-focused mindset
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Highly Regarded Experience

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While not essential, experience in any of the following will be highly valued:

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- Property settlements
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- Conveyancing
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- Real estate administration
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- Buyers agency administration
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- Property management
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- Transaction coordination
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- Mortgage broking administration
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- AML / KYC compliance
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- Legal administration
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- Property investment
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Why Join Us?

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Meaningful Work

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You'll become an integral part of one of Australia's leading property investment advisory businesses, managing high-value property transactions that help Australians build wealth through property.

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Career Growth

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- Ongoing training and development
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- Exposure to complex multi-property investment transactions
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- Opportunities to grow within a rapidly expanding business
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- Work alongside experienced property professionals
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Team & Culture

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- High-performing, supportive team
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- Collaborative and professional environment
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- Systems and processes designed for success
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- A business that values accountability, precision and continuous improvement
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Location

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Richmond, Melbourne (Office Based)

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This Role Isn't For You If...

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- You struggle with organisation or attention to detail.
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- You dislike following structured processes.
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- You're looking for a low-responsibility administrative role.
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- You prefer minimal client interaction.
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- You become overwhelmed managing multiple priorities and deadlines.
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📌 Operations Coordinator | Property Transactions & Client Services (Williamstown)
🏢 Follio
📍 Williamstown