An excellent career opportunity to join a fast growing Strata and Pumps Maintenance Plumbing Company.
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SPE Plumbing is fast becoming a leader within the Strata and Pumps Maintenance industry servicing Sydney wide based in Alexandria.
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With a strong reputation for reliability, technical expertise and customer service, we partner with strata managers, building managers and facility managers to deliver responsive and high-quality plumbing solutions.
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As we continue to grow, we are seeking a dynamic Operations Manager to lead our field and office teams, streamline operations and drive excellence in service delivery.
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The Role
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Reporting directly to the Director, the Operations Manager will oversee day-to-day operations across service coordination, field staff management, client relationships, budgets and compliance. This is a hands‐on leadership role requiring a balance of technical plumbing knowledge, business management and strong people management skills.
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Key Responsibilities
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- Lead and manage field technicians and service coordinator to ensure efficient job scheduling and completion.
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- Oversee service delivery for strata and commercial clients, ensuring high-quality workmanship and compliance with industry standards.
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- Implement and monitor operational systems, including job management software (e.g. ServiceM8, AroFlo, Simpro, Ascora).
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- Manage budgets, Staff KPIs, Management KPI's and reporting to ensure productivity and profitability.
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- Maintain strong client relationships with strata managers, facility managers, and commercial stakeholders.
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- Drive safety culture and compliance across all works.
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- Identify opportunities to improve workflows, efficiency, and customer satisfaction.
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- Daily liaison with the team and foster a positive and productive team culture.
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- Resolve customer issues and escalations to ensure a high standard of customer service.
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About You
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We're looking for a professional who thrives in a fast‐paced environment and has proven experience in operations management within the plumbing maintenance sector.
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Skills & Experience
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- Trade or technical background in plumbing and/or pumps (highly regarded).
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- Previous management or supervisory experience in a maintenance or service-based industry.
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- Strong understanding of strata and/or commercial hydraulic requirements.
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- Proficient in job management systems and MS Office.
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- Excellent leadership, communication, organisational and problem‐solving skills.
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- Ability to balance client service with operational efficiency and profitability.
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What We Offer
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- Competitive salary package phone, laptop and paid birthdays off.
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- KPI Driven Bonus Structure Additional
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- Opportunity to shape and lead workflow process' in a growing company.
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- Supportive leadership team with a transparent vision for growth.
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- Career development and training opportunities.
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- A positive, team‐focused workplace culture.
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📌 Operations Manager - Strata & Commercial Maintenance Plumbing (New South Wales)
🏢 SPE Plumbing
📍 New South Wales
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