Job Description

The Magnum Ice Cream Company – Sydney CBD NSW

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With 19.000 expert ice cream colleagues and iconic brands like Wall's, Cornetto and Ben & Jerry's, loved in 76 countries, we are the world's largest Ice Cream company leading the industry.

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We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world's biggest pure‐play ice cream company, we have the scale and ambition to make a real difference.

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What truly sets us apart is how we work.

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We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‐performance, collaborative and focused on getting things done.

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We're curious and ready for what's next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.

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Therole

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Delighting our customers by providing an exceptional experience enables our business to win and grow. Learn from brilliant leaders and diverse colleagues in a global environment, becoming your best selfAre you passionate about providing superior customer experience and driving operational excellence? Then this role is tailoredforyou.

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This 12‐month fixed‐term opportunity STARTING NOVEMBER 2026 has been created to support business continuity while an existing team member undertakes a strategic project assignment.

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What you'll be responsible for

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To provide systems support to CD (Customer Development) team across our system platforms such as but not limited to;Newspage, TPM (Trade promotional management), PEA (Post Event Analytics), CD Livewire, High Radius,Unipromand MDM (Master Data Management) related processes. Working to ensure automationremainshigh by suggesting improvements andensuring any system issues are resolved. To provide systems support for all end users involved in plan, MDMcollectand deductions processes.

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Master Data Management & Data Governance

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Maintaining and managingaccuratecustomer and vendor master data for distributors, secondarycustomersand ice cream customers

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Master Data Management for customer hierarchy in SAP, and all master datarequiredin CD Livewire and TPM

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Master data updated and consistent between High Radius, SAP,Uniprom

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Ensuring data governance in the tool

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Systems Ownership, Administration & Controls

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Key user and system admin for all CD systems

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Monitoring suggested changes through the Change Request process

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Conducting system testing for any changes or enhancements

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Manage necessary finance audits for key financial systemsmaintainingrelevant SODs and SOAs within the systems

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Training, Accreditation & User Support

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Timely and relevant systems training for ALL Customer Managers & Assistants

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Lead training on key reporting systems (CD Livewire, Self Service Tool & PEA) within ANZ for CD teams

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Development of accreditation to ensure user base has understood and applied the training. Accurate training records kept of training provided

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To provide regular and relevant training and user support for claims process and tools

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Reporting & Business Partnering

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Timely andaccuratedelivery of reporting

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To provide effective business partnering to the CD,financeand SC (Supply Chain) community,assistingin the planning process and accuracy of forecast

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Claims Management, Governance & Optimisation

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Monitoring the auto-match % in HRC and suggesting ways to improve

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Reviewing /maintainingbusiness rules with CDMs (Customer Development Managers)

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Driving down the number of exceptions by governing the promotional claim process with CDMs

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Identifyingnew enrichment rules to improve success rates within the tool

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Ensuring the claim aggregation process is working efficiently

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Systems Implementation & Change Management

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Delivery OTIF of all new system implementations in Plan, MDM & Collect pillar, including changes or enhancements, including training and change management of CD users

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We're looking for someone who

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Has experience inMaster Data Management, Systems ownership&training;,



and claims management(min 3 years)and canoperateconfidentlyinFMCGor similar environments.

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- Business partnering& strong stakeholder management
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- Analytics – ability toidentifyissues, generate insights and recommend practical actions
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- Performance management, including holding others accountable for outcomes
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- Operating in a changing environment, with the ability to design and embed effective processes.
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- Leading and building teams (on andoff shore)
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- Confident communicator and collaborator
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- Project management
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- Salesforce (advantageous)
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- IT systems
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- Thinks end‐to‐end and takes ownerships for results
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- Is comfortable working in a rapid‐moving, evolvingorganisation
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- Values collaboration,clarityand low‐ego ways of working
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This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end-to-end. People who are driven by success to deliver more than we ever thought we could!

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You'll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you're excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward.

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- Roles with real accountability and visible impact
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- Free to move fast, experiment and challenge how things are done
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- Continuous learning and development as the business grows
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- Reward linked to performance and contribution.
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Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business.

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Ready to build the future of Ice Cream?

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If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.

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Additional information

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The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic. We encourage people with all backgrounds to apply including Aboriginal and Torres Strait Islander Peoples, and Māori and Pacific Peoples.

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📌 E Master Data, CDBS, Systems Lead - Ice Cream (FTC 12 Months) (New South Wales)
🏢 The Magnum Ice Cream
📍 New South Wales