Job Description

An opportunity exists for an Operations Support Officer to join our team.

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Our business operates in Recycling Scrap Metal, which involves the acquisition, processing and sale of both ferrous and non-ferrous metals.

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Action Metal Recyclers currently has 10 branches throughout Queensland and employs 150 staff.

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The Operations Support Officer provides administrative, customer service, and operational support to ensure the efficient day-to-day running of the business. This role is responsible for supporting weighbridge operations, export coordination, assisting customers, and providing general office administration.

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Responsibilities include:

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Provide excellent customer service by assisting customers in person, over the phone, and via email.

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Answer and direct incoming telephone calls, responding to enquiries promptly and professionally.

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Perform general administrative duties, including data entry, filing, record management, and document preparation.

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Maintain accurate operational records and databases.

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Process invoices, delivery documentation, and other operational paperwork as required.

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Support the operations team with scheduling, reporting, and other administrative tasks.

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Support the weighbridge operators, accurately recording vehicle movements and processing weighbridge transactions.

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Support Export Co-ordinator by preparing and processing export documentation, ensuring compliance with relevant regulations and company procedures.

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Skills & Experience:

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Outstanding listening, oral and written communication skills for gathering and providing information.

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An ability to tackle problems in a methodical and logical manner.

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Previous experience in administration, operations support, customer service, or logistics.

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Experience operating a weighbridge or working in transport, waste, agriculture, or logistics is desirable but not mandatory.

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Knowledge of export documentation and shipping processes is advantageous.

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Strong communication and customer service skills.

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Excellent organisational skills and attention to detail.

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Intermediate Microsoft Office skills, particularly Outlook, Word, and Excel.

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Ability to manage multiple tasks.

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Professional, reliable, and able to work effectively both independently and as part of a team.

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Experience in this industry is not necessary, as full training will be provided. If you are looking to join a highly successful locally owned Queensland business with a long-term career and chance, this is a great opportunity.

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Attractive remuneration package, inclusive of a vehicle, will be offered to the suitable candidate.

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📌 Operations Support Officer (Queensland)
🏢 seek.com.au
📍 Queensland