Job Description

Smart Talent is proud to be partnering with St George Leagues Club, one of Sydney's leading registered clubs, to recruit an experienced and customer-focused Duty Manager.

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This is an exciting opportunity for a motivated hospitality professional with previous registered club leadership experience to join a respected venue renowned for delivering exceptional member and guest experiences across food, beverage, gaming and entertainment operations.

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Reporting directly to the Chief Operating Officer (COO), the Duty Manager will play a key role in leading day-to-day venue operations, supervising frontline teams, ensuring compliance with Club and regulatory requirements, and delivering outstanding customer service across all operational areas.

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About the Role

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As Duty Manager, you will be responsible for overseeing the efficient operation of the Club during your shift, ensuring a safe, compliant and qualified environment for members, guests and employees.

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This role operates across a rotating roster including days, nights, weekends and public holidays and requires a hands-on leader who thrives in a fast-paced hospitality environment.

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Key Responsibilities

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Lead and manage day-to-day venue operations

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Supervise Food & Beverage, Gaming, Bar and Customer Service teams

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Ensure high levels of customer service and member satisfaction

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Monitor gaming operations and adherence to legislative requirements

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Manage staffing levels, workflow and operational performance during shifts

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Address customer enquiries, complaints and incident management

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Ensure compliance with RSA, RCG, WHS and Club policies

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Conduct venue inspections and maintain presentation standards





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Support management with reporting, compliance and operational initiatives

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Assist with the delivery of promotions, events and entertainment activities

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Foster a positive, accountable and high-performing team culture

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About You

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To be successful in this position, you will demonstrate:

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Previous experience as a Duty Manager within a Registered Club setting (essential)

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Strong leadership and people management capabilities

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Proven ability to lead teams across food, beverage and gaming operations

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Sound knowledge of NSW hospitality and gaming legislation

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Excellent communication and conflict resolution skills

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Strong organisational and problem-solving abilities

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A professional and member-focused approach

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Ability to make sound decisions under pressure

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Current NSW Responsible Service of Alcohol (RSA)

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Current NSW Responsible Conduct of Gambling (RCG)

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Advanced Responsible Conduct of Gambling (ARCG)

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Previous Duty Manager experience within a Registered Club

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Desirable Qualifications

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Certificate IV in Leadership and Management

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First Aid Certificate

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Gaming and hospitality operational leadership experience in a large venue

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What's on Offer

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Opportunity to join one of Sydney's premier registered clubs

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Supportive executive leadership team

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Career development and growth opportunities

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Diverse and engaging role across multiple departments

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Stable full-time position with a respected employer

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Competitive salary package based on experience

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If you are an experienced Club Duty Manager looking for your next challenge, we would love to hear from you.

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📌 Duty Manager (New South Wales)
🏢 Smart Talent Collective
📍 New South Wales