Job Description

Ready to Step Into Leadership?

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This is an outstanding opportunity for an experienced Customer Service professional to take the next step in their career or for an established Customer Service Manager seeking a more agile, people-focused environment.

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Following an internal promotion, our client is looking for a Customer Service Manager to lead a close-knit team while continuing to build strong client relationships and contribute to the ongoing success of the business. The successful candidate will benefit from a structured handover from the current incumbent, ensuring a smooth transition into the role.

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The Opportunity

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Reporting to the ANZ Commercial Manager, you'll lead a team of four Customer Service professionals, providing day-to-day leadership, coaching and support while fostering a collaborative, accountable and high-performing culture.

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Remaining connected to the operation through a select portfolio of key accounts, you'll oversee service delivery, build trusted client relationships and work closely with Sales, Operations, Customs and overseas offices to ensure seamless outcomes.

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You'll also play an important commercial role by supporting customer quotations, account retention and growth, resolving complex customer matters, and identifying opportunities to improve processes and operational efficiencies.

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This role would suit someone who enjoys asking,



How can we do this better? and wants to work in an organisation where their ideas are genuinely valued.

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About You

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You may currently be:

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- A Senior Customer Service Representative, Team Leader or Supervisor ready to step into your first management role.
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- An experienced Customer Service Manager looking to escape corporate bureaucracy and join a business where you can genuinely influence outcomes.
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You'll also bring:

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- A strong background in international freight forwarding.
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- Experience managing customer relationships and delivering exceptional service.
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- Proven leadership capability or demonstrated readiness to lead a team.
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- Strong commercial awareness and problem-solving ability.
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- Excellent communication and interpersonal skills.
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- A collaborative, proactive and continuous improvement mindset.
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Why Join This Business?

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- A genuine leadership prospect with structured onboarding and support.
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- A collaborative culture where your voice is heard.
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- The ability to influence processes and drive positive change.
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- Minimal red tape and fast decision-making.
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- Close exposure to senior commercial leadership.
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- Long-term career development within a respected international freight forwarding organisation.
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Location

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Melbourne - CBD
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n Sydney - Banksmeadow

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Salary Range

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$120,000 - $130,000 + Super (pending level of experience)

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📌 Customer Service Manager | Freight Forwarding (Victoria)
🏢 PATH4 Group
📍 Victoria