Job Description

Customer Service & Spare Parts Coordinator

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Join a long-established Australian brand and major player in the hospitality industry, with national and international distribution. We're looking for a highly energetic and hardworking individual to join our Reservoir team and help drive the growth of our commercial kitchen business.

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Why You'll Love This Role

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Be part of a agile, supportive team.

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Contribute directly to business growth and operational success.

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Work in a fast-paced, rewarding environment with national and international reach.

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Responsibilities

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- Primarily customer service,
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- Spare parts will be about 30% of your day
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- Responding promptly to customer inquiries, via phone and email
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- Maintaining accurate records on the CRM
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- Providing technical assistance and product information to customers and service agents
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- Handling warranty claims and coordinating service requests
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- Processing spare parts orders, quotations and returns
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- Maintaining inventory accuracy
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- Souring spare parts, liaising with supplies
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Requirements

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- Previous experience in customer service or spare parts
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- Ability to multi-task and work under pressure
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- Ability to work autonomously and maintain positive working relationships
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- High degree of accountability and attention to detail
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- Excellent oral & written communication skills
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- Strong organisational skills, analytical and problem-solving ability
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- Strong computer skills with Microsoft office and CRM systems
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- A basic understanding of commercial kitchen equipment is advantageous
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On Offer

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An amazing opportunity to work with this leading kitchen equipment manufacturer where you will become a part of an expanding family business who pride themselves in an innovative, dedicated and client centric culture. This position comes with an excellent team culture and opportunity to grow.

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Salary will be paid in accordance with experience, The working hours for this position are 7.30-4pm Monday to Thursday and 7.30pm-2pm Fridays.

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📌 Customer Service & Spare Parts Coordinator (Williamstown)
🏢 Simplerecruit
📍 Williamstown