Job Description

The Company INTERNATIONAL SOS International SOS is a global leader in travel risk management services, with a dedicated workforce of over 12,000 professionals worldwide. We are committed to safeguarding the health, safety, and well-being of individuals, providing unparalleled support and services wherever they are. Our Assistance Centre provides 24/7 international health and security assistance to members travelling or living overseas. Staffed by a network of medical, security, aviation, and logistics specialists, we prepare customers before departure, support them while abroad, and provide assistance whenever they have a question or concern.

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Hybrid work model; work from home and in the office Max term Part time contract till end August 2029 Work 4 hours a day; Mon to Fri. Flexible within standard office hours

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Front line, customer facing and customer advocate role. You will be managing client requests, educations, questions, or issues related to all our products and services.

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About the role

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The Client Success Partner will be focused on one of our key strategic accounts.

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Key tasks:

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- Manage the account and all associated agencies
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- Assist Account Management and Business Development teams for client review and discussion
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- In partnership with the Sales team, develop and execute project plans, ensuring scheduled events and milestones are delivered on time
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- Proactively engage clients in utilisation of their solutions and services
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About you

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- Proven experience (minimum 3 years)



in a client service role, with international corporate organisations or government sector
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- Proven service delivery experience for an enterprise application that is delivered as an online service
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- Robust skills in project management, creative problem solving and communication
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- Self-motivated and analytical, with an eye for detail
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- Australian Citizenship required
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- Excellent written and verbal skills in English
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Benefits

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- Opportunities to expand your career in a multinational company with consistent growth
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- Ongoing training and development opportunities
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- Enjoy rewards for your contributions, including service awards
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- Travel, including annual conference in overseas resort for top sales performers
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- Option to purchase additional annual leave and paid volunteering days
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- Exclusive discounts on health insurance, airlines, technology, and more
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At International SOS, we cultivate a supportive atmosphere where everyone can thrive. We encourage applicants from all ages and backgrounds, including Aboriginal and Torres Strait Islander peoples, disabled people, diverse genders, cultures, and languages, LGBTQIA+ identities, neurodivergent individuals and veterans to apply. We value your unique perspectives and skills through our dedication to respect and care. As a truly global organisation; we operate in over 91 countries, with multicultural employees speaking over 100 languages and dialects.

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📌 Client Success Partner (New South Wales)
🏢 International Sos
📍 New South Wales