Job Description

Hairco Australia | Williamstown North, Melbourne VIC | Full-Time

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Customer Service & Sales Support Coordinator

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Hairco Australia | Williamstown North, Melbourne VIC | Full time

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About Hairco Australia

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Hairco Australia is one of Australia's leading distributors of premium professional hair and barber brands, proudly representing globally recognised names including Dyson, JRL, Reuzel, Manic Panic, AG Care and more.

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From our Melbourne headquarters, we supply salons, barbers, wholesalers and retailers across Australia and New Zealand through both our B2B and B2C channels. We're a growing, family-owned business with a collaborative team culture where initiative is valued, ideas are welcomed, and everyone plays an important role in delivering an exceptional customer experience.

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If you enjoy variety, thrive in a fast-paced environment and take pride in keeping things running smoothly, you'll fit right in.

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About the Role

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We're looking for an organised, proactive Customer Service & Sales Support Coordinator to become the central link between our customers, sales team, warehouse and suppliers.

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You'll play a key role in ensuring orders move efficiently from placement through to delivery while providing exceptional customer service across every interaction. Whether you're resolving an order query, assisting a sales representative, coordinating with the warehouse or processing supplier invoices, you'll be someone the team can rely on to keep things moving.

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No two days are the same, making this an ideal opportunity for someone who enjoys variety, problem solving and working across multiple systems.

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Key Responsibilities

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Customer Service & Sales Support

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- Manage incoming customer enquiries via phone, email and Gorgias Helpdesk.
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- Respond promptly to customer questions regarding orders, payments, freight, products and account enquiries.
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- Review and action orders placed on hold within Cin7, resolving payment or account issues with customers before releasing orders to the warehouse.
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- Calculate freight quotes and process refunds for online backorders when required.
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- Support the external sales team with customer enquiries, order updates and general administration.
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- Deliver a professional, friendly and solutions-focused experience with every customer interaction.
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Purchasing & Inventory Support

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- Monitor and process supplier purchase orders.
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- Match and process supplier invoices against purchase orders within our Cin7 ERP system.
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- Liaise with suppliers regarding outstanding purchase orders and delivery schedules.
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- Enter purchase order information accurately ahead of stock receivals.
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- Support warehouse staff with inventory, purchasing and order enquiries.
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Warranty & Administration

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- Coordinate JRL warranty claims and repairs.
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- Process customer credits and returns, investigating any discrepancies where required.
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- Follow up outstanding customer enquiries, purchase orders and supplier deliveries.
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- Assist with maintaining accurate customer, purchasing and inventory records.
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About You

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You'll be someone who enjoys being organised, takes ownership of your work and genuinely enjoys helping customers.

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You'll also bring:

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- Previous experience in customer service, sales support, order management or a similar administration role.
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- Experience within wholesale distribution, retail or ecommerce will be highly regarded.
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- Confidence using multiple software platforms throughout the day. Experience with Cin7, Gorgias, Shopify, BigCommerce or similar ERP, inventory and helpdesk systems is highly desirable.
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- Excellent written and verbal communication skills.
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- Exceptional attention to detail and strong organisational skills.
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- The ability to prioritise multiple tasks while remaining calm under pressure.
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- A proactive, team-first attitude with a willingness to jump in wherever needed.
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What Success Looks Like

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You'll thrive in this role if you:

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- Enjoy solving problems and finding practical solutions.
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- Take ownership and follow tasks through to completion.
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- Can confidently juggle multiple priorities without sacrificing attention to detail.
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- Build positive relationships with customers and colleagues.
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- Take pride in delivering an outstanding customer experience.
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What's on Offer

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- Full-time permanent position.
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- Monday to Friday role with no weekend work.
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- Competitive salary based on experience.
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- Modern office based in Williamstown.
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- Supportive, friendly and collaborative team culture.
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- Comprehensive training across our systems and premium brands.
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- Generous staff discounts across our entire range of professional hair and beauty brands.
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- A varied role where no two days are the same.
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- Opportunities to grow your skills and develop your career as Hairco continues to expand.
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Ready to Join Us?

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If you're an organised, customer-focused professional who enjoys working in a fast-moving workplace and wants to be part of a growing Australian business representing some of the industry's leading brands, we'd love to hear from you.

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📌 Customer Service & Sales Support Coordinator (Victoria)
🏢 Hairco
📍 Victoria