Job Description

Situated in the heart of the Brisbane CBD, with views out over the river to Southbank, the ibis Styles Brisbane is a modern, stylish hotel catering for both business and leisure guests. With 367 rooms, ibis Styles Brisbane is one of the largest hotels in Brisbane City. We are a bright, colourful and stylish hotel, with a vibrant and diverse culture of Heartists who work here with us.

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Job Description

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We are seeking a dynamic and guest-focused Full time Front Office Duty Manager to join our team at ibis Styles Brisbane.

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In this hands-on leadership role, you will oversee the day-to-day operations of the Front Office, ensuring seamless guest experiences, efficient team performance, and adhere to Accor service standards.

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You will lead and support the Front Office team to deliver exceptional guest service, manage daily operations such as check in/ check out, billing and reporting. Handle guest enquiries and resolve issues professionally and promptly. Coordinate with other departments including Housekeeping, F&B;, Sales, Reservations and Finance to ensure smooth operations. Train, mentor and develop the team, fostering a positive Heartist culture. Drive revenue through upselling and loyalty engagement.



Ensure compliance with WHS, security and Accor brand standards.

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Qualifications

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You will bring previous experience in a hotel Front Office as a Duty Manager, Strong leadership, communication and problem-solving skills. Proficiency in hotel systems, Opera and Accor systems is an advantage. Ability to work a flexible roster including weekends and evenings. Passion for hospitality and delivering outstanding guest experiences.

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Employee Benefits

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Become part of our Stylish team here at ibis Styles and you'll look forward to the following benefits:

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- Daily lunch options provided
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- Staff discounts in the restaurant
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- Accor employee staff rates at any Accor property worldwide
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- Food and Beverage discounts at Accor outlets
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- Inner city location- public transport options at our door
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- Friendly and inclusive team
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- Career growth and learning and development
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Discover the life that awaits you at Accor, visithttps://careers.accor.com/

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Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS

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📌 Front Office Duty Manager (Queensland)
🏢 Nearheal(trading as Nearheal
📍 Queensland