Job Description

Customer Banking Specialist Relief - Mullumbimby

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Customer Banking Specialist - Mullumbimby

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Please note: Rosters are predetermined, please ensure you can cover the below roster before applying

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30 hours per week

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9.15am - 4.00pm Monday - Friday

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The successful candidate will be based out of the Mullumbimby Branch with support to the Murwillumbah, Byron Bay, Lismore & Ballina Branches - reasonable travel required for this role.

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Do work that matters

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As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We've been serving our local communities for over 100 years, with market-leading products, services and technology.

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What we do has real impact at all stages of people's lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you'll positively impact our customers' lives and be there for them when they need us.

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See yourself in our team

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As a Customer Banking Specialist Relief in our Mullumbimby Branch, you will:

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Deliver a seamless experience by responding to customers' transactional banking needs.

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Process a range of transactions, including deposits, withdrawals, transfers, bank cheques and CommFX.

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Conduct financial health checks to understand customers' needs and identify opportunities for tailored products and services.

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Assist with cash handling and ATM procedures.

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Educate customers on in-branch technology and digital banking solutions, demonstrating how these tools can simplify their banking.

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Follow the Bank's processes and procedures, ensuring accurate reconciliation of transactions, reviewing financial positions and upholding our solid risk culture.

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Engage in meaningful conversations to support customers' broader banking needs, including Home Loans, Business Banking and Financial Advice.

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Handle enquiries, maintain accounts and process applications for credit products.

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Problem-solve effectively, providing solutions while championing compliance and risk management practices

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We're interested in hearing from people who have:

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A genuine passion for Customer Service and are looking to kick-start your career in Banking with this entry-level position

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A genuine interest in improving the financial wellbeing and lives of our customers

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The ability to ask the right questions, respond to customers' needs and refer them to the relevant team members in order to better serve them

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Excellent communication skills & willingness to contribute to a collaborative culture

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Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions

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With us, you'll help customers make the right financial decisions and achieve their dreams.

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'Aboriginal &/or Torres Strait Islander people encouraged to apply

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📌 Customer Banking Specialist Relief - Mullumbimby
🏢 Commbank
📍 Mullumbimby