Job Description

Join a team where ownership, integrity, and growth aren't just words — they're how we do IT.

n

At Imagine Now IT, we empower clients, grow our people, and deliver with purpose. This is a place where learning never stops, results matter, and your voice makes a real impact.

n

We're looking for a skilled and motivated Senior Level 2 IT Helpdesk Technician who is looking to progress their career with great opportunities for growth and advancement, providing hands‐on technical support across a dynamic client base. Please note that this is NOT a remote role. The role will initially be casual/part time with view to full time work for the right candidate.

n

Imagine Now IT is seeking an experienced and driven Level 2 IT Helpdesk Technician within our fast‐paced, dynamic IT support team.

n

________________________________________

n

Key Responsibilities:

n

n
- Resolution of Level 2 technical issues across desktops, networks, cloud environments, and business applications.
n
- Collaborate with Level 3 engineers for deeper system issues and project deployments.
n

n

Reporting and Documentation:

n

n
- Maintain detailed, accurate documentation of support activities and resolutions.
n

n

________________________________________

n

What We're Looking For:

n

n
- Cert 4/Diploma in Information Technology, Computer Science, or a related discipline.
n
- Certifications: MS365/Teams administration (essential); additional certifications (Azure, ITIL) highly regarded.
n
- Experience: 3–5 years in IT.
n
- Strong technical skills across Microsoft ecosystems, networking, hardware, and cloud services.
n




- Experience using ITSM platforms and working in SLA-driven environments.
n
- Exposure to VoIP systems such as 3CX is a bonus (training available).
n

n

________________________________________

n

Skills and Attributes:

n

n
- A proven reliable team member with a hunger to learn.
n
- Analytical with positive decision‐making abilities.
n
- Exceptional communication and client service focus.
n
- Ability to remain calm and decisive under pressure.
n
- Passionate about delivering quality outcomes and constantly looking for improvement opportunities.
n

n

________________________________________

n

Why Join Imagine Now IT?

n

At Imagine Now IT, we don't just fix problems — we empower people and businesses through smart, secure, and future‐ready technology solutions. Located in the heart of Maitland, we're a passionate team driven by innovation, integrity, and the desire to make tech support genuinely human.

n

Here's why our team loves working here:

n

Growth‐Focused Culture

n

We're big on professional development. Whether it's technical certifications, leadership pathways, or hands‐on project experience, we invest in your growth so you can thrive.

n

Supportive Team Vibe

n

You're never just a number here.



Our collaborative environment means everyone has a voice, and support is always a tap on the shoulder (or a Teams call) away.

n

Work That Matters

n

We support businesses of all sizes — from local legends to enterprise clients — and every day brings new challenges and opportunities to make a real impact.

n

Cutting‐Edge Tech

n

From cloud‐first solutions to cybersecurity excellence, we stay at the forefront of technology so you can too.

n

Values‐Driven

n

We believe in doing IT the right way — with honesty, care, and commitment. Our clients trust us because we deliver more than service — we deliver peace of mind.

n

________________________________________

n

Our Values – What We Stand For

n

At Imagine Now IT, our core values shape everything we do — from the way we support clients to how we grow our team. When you join us, you're not just taking a job — you're stepping into a culture built on:

n

n
- Ownership & Initiative – Move forward, give your best effort, and learn from mistakes.
n
- Inspiring Confidence – Lead with clarity, friendliness, and proactive support that builds trust.
n
- Results, Not Excuses – We go the extra mile to deliver the best outcomes for our clients.
n
- Pure Intentions, Honest Actions – Integrity first. Always. Even when it's tough.
n
- Always Learning, Always Growing – Personal growth and professional development are non‐negotiables here.
n

n

If these values resonate with you, you'll feel right at home at Imagine Now IT.

#J-18808-Ljbffr

📌 Level 2 IT Support Technician (Maitland)
🏢 Imagine Now IT
📍 Maitland