Job Description

Making a differenceisn'tjustourpurpose,it'swhat motivates our people every day. For us, work is not aboutticking a box.It'sabout knowing that it matters. We make a meaningful difference every day by making it easier for our customers to focus on what matters in their lives.

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Here's how you will make a difference in this role...

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The Relationship Support Officer will provide support to the Relationship Associates and Relationship Managers within Maxxia (Novated Leasing and Salary Packaging – Financial Services.)

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You will be working with alongside the Marketing Team, Customer Relations Team and Sales Team to support our Clients and Customers.

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At MMS clear expectations help our people Be the Difference. Your key responsibilities in this role will include:

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- Manage data across client portfolios and territories to ensure accuracy and integrity.
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- Support Relationship Associates by scheduling and preparing packs for inductions and orientations.
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- Ensure the Relationship Associate team accurately records all employer site communications in the CRM, including phone conversations, emails, and other correspondence, in their respective fields.
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- Maintain CRM data integrity by ensuring employer records, FTE figures, and contact details are correct and up to date.
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- Execute employer communication campaigns, including social posts and digital assets, as directed.
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- Build strong, effective relationships with customer representatives to drive business objectives and deliver superior customer satisfaction.
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To be considered for this role you will have:

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- High level of communication skills with the ability to build relationships
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- Ability to perform in a self-directed, outcomes focused and quick-paced environment
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- A strong commitment to customer service excellence
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- Strong time management, organisational and prioritising skills
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- Demonstrated attention to detail and accuracy in your work
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- Demonstrated ability to prioritise multiple tasks and make decisions on where to focus your time
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- Demonstrated ability to work effectively as part of a larger team, whilst showing a mature and motivated desire to achieve results autonomously
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What we can offer you:

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- Novated leasing benefits and discounts
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- 12 weeks paid parental leave and access to our Parents Portal
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- Comprehensive learning and development opportunities to support your career growth
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- Sonder digital wellbeing platform, providing personalised support 24/7, plus annual flu vaccinations
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- Default Income Protection Insurance reimbursed for members of the MMS Default Super Fund
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- Exempt Employee Share Plan
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Embracing our value of Everyone Matters we hold a collective commitment to foster an environment where all differences are valued and respected.

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We encourage individuals from all backgrounds including Aboriginal and Torres Strait Islander peoples, those caring for someone or living with a disability, LGBTQIA+ and culturally diverse applicants to apply.

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We embrace hybrid working and welcome conversations about flexibility.

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We value the skills and attributes veterans can bring to our organisation.

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Please note all successful candidates will undergo background checks (including criminal history and ASIC checks) and an NDIS Workers Screening Check if appropriate. All information provided will be treated confidentially.

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We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.

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📌 Relationship Support Officer (New South Wales)
🏢 Mcmillan Shakespeare
📍 New South Wales