Job Description

RECEPTIONIST / ADMINISTRATION TEAM MEMBER

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We're on the lookout for a passionate, people-focused Administration Team Member to join our growing team at EmPower Better Health.

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This is more than just a reception role. It's an opportunity to become an essential part of a team that supports our practitioners, guides our clients through their healthcare journey, and helps make a real difference in people's lives every day.

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We're looking for someone who genuinely enjoys helping people, communicates with confidence and kindness, thrives in a busy environment, and understands that great communication is at the heart of exceptional client care. If you're organised, efficient, enjoy solving problems and are looking to build a long-term career in allied health administration, we'd love to hear from you.

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You love helping people and creating a great first impression.

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You are a strong communicator and enjoy building relationships with clients, team members, or other healthcare professionals and providers.

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You're able to remain calm, organised, and positive, even when things get busy.

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You're comfortable learning new systems and embracing change.

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You thrive in a team environment, enjoy workplace banter and bring a positive team player attitude that genuinely cares about the people around you.

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You want to build a long-term career where you can continue to learn, grow and make a meaningful impact.

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Experience in a similar role is desirable, but not essential. A positive attitude, a willingness to learn, and a love for teamwork are what matters most!

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ADMIN SUPERSTAR WANTED!

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About You

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- You love helping people and creating a great first impression.
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- You are a strong communicator and enjoy building relationships with clients, team members, or other healthcare professionals and providers.
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- You're able to remain calm, organised, and positive, even when things get busy.
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- You're comfortable learning new systems and embracing change.
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- You thrive in a team environment, enjoy workplace banter and bring a positive team player attitude that genuinely cares about the people around you.
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- You want to build a long-term career where you can continue to learn, grow and make a meaningful impact.
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About Us

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At EmPower Better Health, we're a passionate team of Exercise Physiologists, Physiotherapists, and admin professionals working across 3 locations. Our admin team operates mainly from our Dickson and Belconnen clinics, keeping everything running smoothly behind the scenes and at the front desk.

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We value transparency, teamwork, and open communication. Everyone here has a voice, and we're proud of the culture we've built where people feel heard, supported, and appreciated.

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About the Role

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You'll be one of the first people our clients interact with and one of the biggest reasons they have a great experience with our clinic.

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This role is much more than answering phones and booking appointments. You'll be an integral part of our administration team, supporting our clients,



practitioners and the day-to-day operations of our growing clinic.

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No two days are the same, so we're looking for someone who enjoys variety, thrives in a fast-paced environment, and takes pride in creating an exceptional experience for everyone who walks through our doors.

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Your core duties will include:

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- Welcoming clients and creating a warm, professional first impression.
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- Managing appointments, practitioner diaries, cancellations and follow-up bookings.
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- Answering phones, responding to emails and assisting with client enquiries.
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- Communicating with clients, GPs, specialists, insurers, support coordinators and other healthcare professionals.
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- Processing payments, invoicing and maintaining accurate client records.
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- Supporting our practitioners with the day-to-day administration that keeps the clinic running smoothly.
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- Assisting with a variety of administrative tasks and clinic procedures.
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- Contributing ideas to improve our systems, processes and the overall client experience as we continue to grow.
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Why You'll Love Working With Us

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- Make a Real Impact: Your contribution will be seen, valued, and appreciated – every single day.
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- Growth Opportunities: This role has scope to grow, and we're invested in helping you develop your skills and career.
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- Supportive Team Culture: Be part of a fun, driven, and cooperative team who genuinely care about each other.
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- Beautiful Clinics: Work in welcoming, professional spaces with great amenities – including a fully equipped in-house gym.
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- Autonomy & Trust: We hire smart people and give them the space to do what they do best.
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📌 RECEPTIONIST / ADMINISTRATION TEAM MEMBER (Canberra)
🏢 Empower Better Health
📍 Canberra