Job Description

Sales / Operations Manager

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Location: Mildura

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We are looking for a dedicated and disciplined Sales / Operations Manager to join our team in the Pest Control or Hygiene Services division. This is a critical leadership role focused on ensuring quality control, service delivery consistency, and compliance across all operational matters.

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Reporting directly to the State Manager, you will act as the focal point for client inquiries and oversee the day-to-day scheduling and supervision of our frontline staff to meet service delivery targets.

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Key Responsibilities

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- Team Leadership: Promote a "TEAM" concept through open communication, coaching, and regular performance feedback delivered with empathy.
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- Operational Oversight: Organize and supervise the scheduling of work while providing staff with the necessary assistance to meet branch objectives and KPIs.
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- Financial Accountability: Assist in achieving branch budgets by controlling and minimizing input costs, specifically direct labor.
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- Risk & Quality Management: Ensure all staff comply with Business Management Systems and maintain Quality, HSE (Health, Safety & Environment), and EMS (Environmental Management Systems) in a current state.
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- Client Liaison: Act as the primary contact for client inquiries within your area of control to minimize customer defection through high-quality service.
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- Continual Improvement:



Monitor audit results and incident investigations to identify weaknesses and suggest process enhancements.
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Experience & Competencies Required

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- Proven Experience: At least 2 years in a similar management position or 4 years at an operational support level reporting to a manager or supervisor.
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- Management Skills: Demonstrated operational management and supervisory skills, including the ability to guide, counsel, and discipline staff as necessary.
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- Communication: Sound oral, written, and IT skills, with the ability to liaise effectively with clients and internal stakeholders.
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- Technical Knowledge: A strong understanding of hazard identification and the application of risk management.
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- Desirable: Previous experience or a strong understanding of the Hygiene or Pest Control industries is highly regarded.
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Who You Are

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You are a proactive leader who values Trust, Innovation, and Passion. You are committed to maintaining a safe, harmonious working setting and have a "can-do" attitude toward meeting financial and service targets. You lead by example in OHS awareness and are always looking for opportunities to enhance business processes.

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At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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📌 Sales/Operations Manager - Mildura
🏢 Randstad
📍 Mildura