Job Description

"You are a trade-qualified Chef with demonstrated experience leading hospitality services within an aged care, healthcare or large-scale catering environment."

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Are you a qualified Chef and experienced hospitality leader who is passionate about creating exceptional dining experiences for older Australians?

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At Mercy Community, we believe food is one of the most important parts of a resident's day. We are looking for an experienced Hotel Services Manager to lead our hospitality services at Nudgee Aged Care, ensuring residents receive high-quality, nutritious meals and an outstanding dining experience every day.

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This is more than a management role. We are seeking a leader who enjoys being involved in kitchen operations, mentoring teams and driving continuous improvement across catering, cleaning and laundry services.

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About the Role

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As the Hotel Services Manager, you will lead all hospitality services across our residential aged care home, including catering, cleaning and laundry services.

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You will be responsible for:

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Hospitality and Kitchen Leadership

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- Leading the operational performance of all hospitality services.
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- Providing hands‐on leadership within kitchen operations and food production.
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- Participating in food preparation and cooking when required.
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- Ensuring high‐quality meal service and resident dining experiences.
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- Managing food ordering, stock control and supplier relationships.
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- Monitoring food quality, presentation and food safety practices.
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Menu Planning and Resident Experience

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- Designing, implementing and reviewing seasonal menus.
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- Working with residents,



clinical teams and allied health professionals to ensure menus meet nutritional and dietary requirements.
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- Leading Resident Food Focus Meetings.
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- Using resident feedback to continuously improve food and dining services.
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- Promoting resident choice, dignity and enjoyment through quality dining experiences.
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Team Leadership and Workforce Management

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- Leading, coaching and developing hospitality teams.
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- Managing staffing rosters across catering, cleaning and laundry services.
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- Monitoring labour costs and workforce productivity.
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- Supporting recruitment, onboarding and staff development.
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- Building a positive, customer‐focused culture aligned with Mercy Community values.
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Quality, Compliance and Governance

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- Ensuring accreditation standards are achieved and maintained.
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- Leading compliance with the Aged Care Quality Standards, particularly Standard 6 – Food and Nutrition.
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- Maintaining HACCP and food safety compliance.
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- Monitoring hospitality audits, resident feedback and quality indicators.
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- Implementing continuous improvement initiatives across hospitality services.
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Financial and Operational Management

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- Managing budgets, purchasing and labour costs.
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- Establishing and monitoring hospitality KPIs.
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- Identifying operational efficiencies while maintaining service quality.
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- Supporting sustainable service delivery and resource management.
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About You

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To be successful in this role you will have:

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- Certificate III in Commercial Cookery or equivalent Trade Chef qualification.
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- Current Food Safety Supervisor certification.
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- HACCP training and experience.
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- Previous experience managing hospitality or food service operations.
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- Experience leading commercial kitchen operations.
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- Experience developing and implementing menus.
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- Experience managing rosters and labour budgets.
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- Strong leadership and people management skills.
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- Knowledge of the Aged Care Quality Standards, particularly Standard 6 – Food and Nutrition.
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Highly Desirable

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- Experience within residential aged care.
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- Experience leading large hospitality teams.
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- Knowledge of texture‐modified diets and aged care nutrition requirements.
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- Experience facilitating resident consultation forums and customer feedback meetings.
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Why Join Mercy Community?

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- Attractive salary package with generous salary packaging advantages.
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- Opportunity to shape and enhance the dining experience of more than 200 residents.
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- Supportive leadership team and positive workplace culture.
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- Opportunity to make a genuine difference in residents' quality of life every day.
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- Be part of an organisation that lives its values of Compassion, Dignity, Integrity, Empowerment and Excellence.
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📌 Hotel Services Manager (Queensland)
🏢 Mercy Community
📍 Queensland