Job Description

Welcome to Mazda Australia, where innovation and passion converge to redefine the automotive experience. As a key player in the Mazda Motor Corporation, we're committed to crafting vehicles that embody style, performance, and cutting-edge technology. Join our team and be part of a legacy that drives excellence on the roads and in the hearts of driving enthusiasts.

n

About the role:

n

We're looking for qualified Automotive Technicians who are ready to move beyond the workshop to provide day-to-day support in the assessment and adjudication of high-value and complex vehicle repair claims, applying strong technical expertise to evaluate vehicle history and contributing factors. As a Claims Specialist you will work both independently and collaboratively to manage cases, support internal teams, and ensure timely, accurate outcomes. The position also plays a key role in identifying trends, improving processes and supporting continuous improvement initiatives.

n

This position requires a full-time, on-site presence, five days a week, to foster collaboration, strengthen team connections, and ensure seamless support across the business.

n

Key responsibilities include:

n

- Manage and prioritise daily case workload, ensuring timely resolution while escalating high-risk or complex issues as required
n
- Assess complex claims by analysing vehicle history and all contributing factors to symptoms, behaviours or operations (SBO)
n
- Collaborate with Dealer Support and Call Centre teams to support thorough case reviews and informed decision-making
n
- Provide guidance and support to team members on handling technical concerns, ensuring customer issues are addressed effectively and within appropriate timeframes
n
- Deliver insights on recurring trends and emerging technical issues to inform business improvements
n




- Contribute to continuous improvement by updating knowledge base articles, workflows, and supporting training and team initiatives
n

About You:

n

You are a technically skilled automotive professional with strong diagnostic expertise, sound knowledge of service department operations and a customer-focused mindset, experienced in diagnosis and vehicle repairs. You communicate confidently with both technical and non-technical audiences and thrive in a collaborative, fast-paced setting. With a proactive approach and strong problem-solving ability, you take ownership of your work and contribute to team and business success.

n

To be successful, you will have:

n

Qualified Automotive Technician (Motor Mechanic) with a Mazda Master Technician certification (or equivalent) and 4+ years' post-apprenticeship experience

n

Experience in customer service and case management, with the ability to resolve complex technical and customer issues

n

Strong communication and interpersonal skills, including the ability to explain technical concepts clearly and build relationships with diverse stakeholders

n

Proven analytical and problem-solving skills, with the ability to prioritise and manage competing demands

n

Team-oriented with solid computer skills (Microsoft Office) and a willingness to support broader business initiatives

n

New car discounts and participation in the discounted lease car program

n

17.5% annual leave loading

n

Access toweekend loan cars, uniform allowance, onsite subsidised café and additional perks

n

Ongoinglearning and development opportunities

n

Wellness programs throughout the year (skin checks, flu vaccinations, EAP, discounts)

n

Application and Selection Process:

n

Mazda Australia values attitudes and behaviours that align with our organisational culture.

n

Successful applicants will be subject to an online psychometric assessment, police, qualification and reference checks.

#J-18808-Ljbffr

📌 Claims Specialist (Automotive) (Victoria)
🏢 Mazda
📍 Victoria