Job Description

Build trusted customer partnerships. Drive retention. Grow revenue.

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Nationwide Waste Solutions is an Australian-owned managed services provider supporting organisations across Australia and New Zealand with waste, recycling, hygiene, washroom, pest control, clinical waste and related facility services.

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We help multi-site organisations reduce complexity, improve visibility and create greater accountability through one supplier relationship, one reporting framework and one accountable service model.

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We are now seeking a National Account Manager to take ownership of a strategic customer portfolio that includes several recognised household names.

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This is a excellent opportunity for an experienced account manager who is ready to step into a more visible national role, build deeper customer partnerships and play a direct role in customer retention, contract renewal success and revenue growth.

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The portfolio is currently focused and manageable, giving you the opportunity to build strong relationships, understand each customer in detail and position Nationwide as a trusted long-term partner. As our business development team continues to win new accounts, the portfolio is expected to grow, creating further opportunity for career development and commercial impact.

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About the Role

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As National Account Manager, you will be the primary relationship lead for a portfolio of key customers operating across multiple locations and service areas.

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Your focus will be on building trusted partnerships, understanding customer priorities, identifying growth opportunities and ensuring customers continue to see clear value in working with Nationwide.

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You will lead customer conversations, drive account planning, support contract renewal strategies and work closely with internal teams to ensure customer needs are understood and supported.

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This is not a high-volume transactional account management role. It is a relationship-led, commercially focused position where success is measured by customer retention, contract renewals, portfolio growth and the strength of the partnerships you build.

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Some interstate travel will be required for customer meetings, site visits and relationship-building activity, but travel is not expected to be constant.

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Key Responsibilities

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- Manage and grow relationships with a portfolio of strategic national customers.
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- Build trusted partnerships with stakeholders across operational, procurement, sustainability, finance and executive teams.
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- Develop account plans that support customer retention, contract renewals and revenue growth.
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- Position Nationwide as a long-term strategic partner, not just a service provider.
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- Identify opportunities to expand services and deliver further value across customer portfolios.
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- Lead customer review meetings, governance discussions and relationship planning.
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- Understand customer objectives, commercial drivers, risks and future requirements.
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- Monitor customer satisfaction and proactively address potential relationship, service or commercial risks.
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- Work closely with internal teams to ensure customer priorities are understood and supported.
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- Use reporting, customer insights and performance data to support meaningful customer conversations.
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- Build strong renewal strategies well ahead of contract expiry dates.
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- Support a smooth customer experience through clear communication, follow-up and internal collaboration.
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- Contribute to sustainable revenue growth through account development and customer advocacy.
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About You

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You are a commercially minded relationship manager who understands that strong account management is built on trust, value and consistent follow-through.

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You enjoy working with well-known customers, building relationships across different stakeholder groups and identifying opportunities that create value for both the customer and the business.

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You may already be managing national accounts, or you may be ready to step up from a strong account management, customer success or commercial relationship role.

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You will bring:

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- Experience in account management, customer success, business development or strategic relationship management.
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- A proven ability to retain, renew and grow customer accounts.
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- Strong commercial acumen and confidence discussing revenue, value and contract outcomes.
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- Excellent relationship-building and stakeholder management skills.
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- The ability to engage with customers from operational contacts through to senior decision-makers.
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- Confidence leading customer meetings, reviews and strategic discussions.
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- Strong organisational skills and the ability to manage multiple priorities.
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- A proactive, solutions-focused and collaborative approach.
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- Comfort using reporting, data and insights to support customer conversations.
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- Experience in waste, facilities management, managed services, logistics, environmental services, procurement or outsourced services will be highly regarded, but is not essential.
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Why Join Nationwide?

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At Nationwide, you will be supported by the people, systems and processes needed to succeed.

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You will not be expected to build relationships without support. Our account managers are backed by capable internal teams, industry-leading software, strong customer reporting and well-established management systems.

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This allows you to focus on what great account managers do best: building trust, demonstrating value, strengthening customer partnerships and growing accounts over time.

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You will be joining a business with:

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- A customer portfolio that includes recognised household names.
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- A focused portfolio with room to grow as new accounts are won.
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- Strong support from trained, experienced and collaborative internal teams.
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- Industry-leading customer reporting and visibility tools.
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- ISO 9001, ISO 14001 and ISO 45001 accredited management systems.
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- A strong industry reputation and excellent Google reviews.
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- A growing national customer base across Australia and New Zealand.
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- Opportunity to work closely with senior leaders and major customer stakeholders.
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- A competitive salary package with reward linked to revenue growth and commercial outcomes.
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- Occasional interstate travel to build customer relationships and support account growth.
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Success in This Role Looks Like

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- Customers renewing their contracts with confidence.
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- Strong relationships across multiple levels of each customer organisation.
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- Revenue growth from existing customer accounts.
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- Customers understanding and valuing Nationwide's managed services model.
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- Clear account plans that support retention, growth and long-term partnership.
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- Nationwide being seen as a trusted, accountable and easy-to-work-with partner.
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📌 National Account Manager (Victoria)
🏢 Nationwide Waste Solutions
📍 Victoria