Job Description

About Us

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Aalto is a clinically supervised transparent aligner platform, partnering with dental practices across Australia, New Zealand, and the US to give patients a straighter smile, backed by real orthodontist oversight every step of the way. We're a fast-growing, founder-led team on a mission to make orthodontic care more accessible, without compromising on clinical quality.

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We're on the hunt for two Customer Service and Administration Superstars to join our Coolum Beach team.

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Who You Are

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You're a proactive worker who thrives in a fast-paced environment, this one's for you. This role is all about our customers and the experience they have throughout treatment. You bring energy, organisation, and a genuine drive for self-growth, and you're excited by the endless career opportunities that come with growing alongside us.

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You're:

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- Great on the phone and confident with customers
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- Highly organised, with an eye for detail
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- A natural problem-solver who stays calm under pressure
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- A team player who's always willing to learn
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The Role, In a Nutshell

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- Replying to customer emails daily
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- Checking in with customers over the phone
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- Making sure every customer has an incredible experience
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- Following up on daily tasks in Pipedrive relating to the customer's journey
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- Processing orders through the Humm platform and Shopify
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- Organising aligners ready for shipment
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- Booking patients into their in-clinic appointments and ensuring reminders are sent
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- Collecting impressions and forwarding them to the scanning team
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- Ordering team groceries
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- Organising activity days
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This is a full-time position based at our warehouse in Coolum Beach.

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The Perks

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- Be part of an incredible team (if we do say so ourselves)
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- A positive environment that encourages ongoing learning and growth opportunities for the right individuals
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- 4-day work week, split over 5 days (1 day finish at 12pm, friday finish at 2pm)
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- Activities day — last Friday of every month
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The Non-Negotiables

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- Medium–strong skills with Gmail / Google Drive
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- Confidence in creating an incredible customer experience
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- A positive team player
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- Willingness to learn and develop your skills
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#J-18808-Ljbffr

📌 Customer Service & Administration Superstar (x2) (Queensland)
🏢 Aalto
📍 Queensland