Job Description

Customer Service Officer / Administration Coordinator

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Build Your Career with a Growing Residential Builder

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We are a respected residential builder delivering quality homes throughout Melbourne's Northern, Western and South Eastern growth corridors. As our business continues to grow, we're looking for an organised and customer-focused Customer Service Officer / Administration Coordinator to join our team.

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This is a hybrid role working across both pre-construction and post-handover maintenance, providing exceptional service to our referral partners, clients and internal team.

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What You'll Be Doing

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- Manage a portfolio of referral partners and ensure projects progress within required timeframes.
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- Coordinate with Developers, Councils, Building Surveyors, Land Surveyors, Water Authorities and other external consultants.
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- Work closely with our Drafting, Estimating, Accounts and Construction teams to keep projects moving.
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- Coordinate post-handover maintenance, liaising with homeowners, agents and trades.
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- Maintain project records, compliance documentation and reporting.
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- Provide administrative support to the Operations Lead and wider business.
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- Deliver outstanding customer service while resolving issues efficiently and professionally.
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About You

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You'll ideally have at least 12 months' experience in residential construction and enjoy building relationships, solving problems and keeping things organised.

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You'll also bring:

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- Excellent communication and customer service skills.
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- Robust organisational and time management abilities.
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- High attention to detail.
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- The ability to manage multiple priorities with confidence.
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- A proactive attitude and willingness to take ownership of your work.
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We're looking for someone who enjoys being part of a close-knit team, takes pride in their work and genuinely cares about delivering a great customer experience. If you're someone who likes to get things done, communicates well and wants to contribute to a growing business, we'd love to hear from you.

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This is a full-time hybrid position based in Melbourne's Northern Suburbs, with standard working hours of 8:30am-4:30pm.

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What's on Offer

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- Competitive remuneration.
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- Hybrid working flexibility.
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- Supportive leadership with genuine career development opportunities.
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- Well-established systems and streamlined processes.
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- Excellent team culture with outstanding staff retention.
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- The opportunity to build a long-term career with a respected and growing residential builder.
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📌 Customer Service Officer / Administration Coordinator (Williamstown)
🏢 Built
📍 Williamstown