Job Description

Join Victoria's Largest Residential Builder

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At Mirrastone, we are proud to be Victoria's largest residential home builder, delivering thousands of homes each year across some of the state's most recognised brands.

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Our vision is deliberately simple:

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"To be the home builder most known for changing consumer views on home building in Victoria."

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Our group includes industry-leading brands such as Sherridon Homes, Royston Homes, Soho Living, Marque Property Group and others, delivering homes and communities across metropolitan and regional Victoria.

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Due to continued growth, we are seeking an experienced Service & Warranty Supervisor to join our team, servicing Melbourne's Northern and Western suburbs.

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This is an excellent opportunity for someone with a strong background in residential construction who enjoys problem-solving, building relationships, and delivering exceptional customer experiences.

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The Role

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As a Service & Warranty Supervisor, you will be responsible for managing post-construction service and warranty matters, ensuring our customers continue to receive a high standard of support long after they have received the keys to their new home.

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- Conducting new home service and warranty inspections
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- Identifying, assessing and resolving building defects and maintenance issues
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- Preparing detailed inspection reports and service requests
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- Coordinating trades, suppliers and contractors to complete rectification works
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- Providing technical advice and guidance to customers throughout the warranty process
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- Building strong relationships with homeowners and delivering exceptional customer service
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- Working closely with Service & Warranty Administrators, Technicians and internal stakeholders
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- Managing warranty outcomes in line with company standards, VBA requirements and industry best practice
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- Ensuring service requests are resolved efficiently and within agreed timeframes
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- Maintaining accurate records and documentation throughout the warranty process
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About You

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To be successful in this role, you will bring:

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- Previous experience within a Service & Warranty, Maintenance or Construction role in the residential building industry
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- Strong understanding of residential construction methods and defect diagnosis
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- Sound knowledge of VBA requirements, building regulations and industry standards
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- Excellent communication and conflict-resolution skills
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- Ability to manage customer expectations and navigate challenging situations professionally
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- Robust organisational skills and attention to detail
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- Ability to work autonomously while contributing positively to a team environment
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- Current Australian Driver's Licence
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The following would be highly regarded:

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- Certificate IV in Building and Construction
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- Trade qualification within the construction industry
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- Experience working within a volume home building environment
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Why Join Mirrastone?

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- Competitive salary package
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- Fully maintained company vehicle
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- Mobile phone, fuel card and E-Tag provided
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- Ongoing training, support and professional development
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- Strong leadership and a collaborative team environment
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- Weekly team catch-ups and ongoing support from experienced colleagues
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- Long-term career opportunities within Victoria's largest residential builder
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- Industry-leading systems and processes
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- Outstanding company culture and employee events
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- Opportunity to work for a business with a strong pipeline and continued growth
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If you have a strong construction background, enjoy solving problems and take pride in delivering exceptional customer outcomes, we'd love to hear from you.

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Please note: Applicants must have unrestricted Australian working rights and be available to attend an in-person interview.

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📌 Service and Warranty Supervisor (Brim)
🏢 Mirrastone
📍 Brim