Audika Australia, part of Demant, is seeking an experienced leader to head and develop our Customer Care Representatives in a rapid-paced contact centre. You will coach, train, and manage performance to meet monthly targets and uphold service standards.
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You'll design and deliver training, monitor call quality, and partner with Marketing and HR to drive improvement. A minimum of 3 years in a coaching leadership role within a contact centre is essential; training certifications are desirable.
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📌 Contact Centre Training & Team Lead (South Australia)
🏢 Audika Australia
📍 South Australia
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