Job Description

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

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THE OPPORTUNITY

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As part of our diverse team based in Brisbane, you will help make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

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The purpose of this role is to pro-actively and effectively manage end to end workers compensation claims, including disability management aspects within the legislation or policy in a Self-Insured environment. The role acts as a senior member of the team, including coaching and escalations responsibilities.

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This will be a full time, permanent position based in the Brisbane office, with flexibility to work from home up to 3 days a week once fully trained.

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YOUR RESPONSIBILITIES

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- Prepare and implement strategies regularly within timeframes to achieve the optimum outcome and minimisation of claim costs.
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- Liaise with all internal and external stakeholders regularly to progress strategies and actions.
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- Assess aspects of liability and recovery relevant to the legislation or policies while undertaking ongoing reviews in relation to entitlements and payments.
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- Proactively manage rehabilitation providers and approval of rehabilitation plans/wellness plans in accordance with self-insurance guidelines.
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- Conduct health promotion activities to enhance the customers wellbeing and empower them to participate in their own treatment and recovery.
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ABOUT YOU

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- Demonstrated experience in worker's compensation claims management
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- An empathetic, resilient, and motivational approach to provide customer centric support
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- A driven professional with highly developed written and verbal communication skills
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- Careful consideration to detail with a high concern for accuracy
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- Solid stakeholder engagement and management
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WHAT WE OFFER

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We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

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_ EML provides career opportunities and great employee benefits, including: _

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- A diverse and collaborative team culture like no other
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- Flexibility to work from home to support work/life balance
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- A corporate wellbeing program with discounted health insurance and gym membership
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- Generous discounts from over 350 retailers through our RewardsHub program
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- Comprehensive learning and development opportunities to help you reach your full potential
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- Access to support and counselling services with work or personal matters, through our Employee Assistance Program
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- Companywide events to stay connected and celebrate success
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- Entitlement to annual company incentive scheme + salary reviews
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- Up to 16 weeks paid parental leave, plus super
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We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits.

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📌 Senior Case Manager (Queensland)
🏢 EML
📍 Queensland