Job Description

Drive Workforce Excellence at a World-Class Automated Distribution Centre

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Are you a dynamic, results-driven recruitment professional ready to take ownership of onsite workforce operations? We're seeking an experienced Onsite Account Manager to lead and optimise workforce performance at our client's state-of-the-art Automated Distribution Centre in Kemps Creek, NSW.
n In this pivotal role, you'll be the key connection between client operations and our workforce, ensuring smooth recruitment, engagement, and performance delivery across one of Australia's most advanced supply chain environments.
n We're looking for someone to provide Monday to Friday day-shift coverage, with some flexibility in hours.

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About the Role

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As the onsite recruitment and workforce lead, you'll oversee the full employee lifecycle — from recruitment and onboarding to attendance, performance, and retention. You'll partner closely with client stakeholders and internal teams to deliver exceptional service, meet operational goals, and maintain a motivated, high-performing team.

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Key Responsibilities

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- Lead recruitment and onboarding processes to align workforce supply with site operational needs.
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- Manage daily workforce activities, including rosters, attendance, timekeeping, and shift coverage.
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- Monitor and report on key performance metrics, driving continuous improvement where needed.
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- Build and nurture an engaged onsite culture through proactive communication and collaboration.
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- Serve as the primary liaison between client stakeholders and internal support teams.
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- Maintain accurate workforce data and insights on performance, retention, and attendance.
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- Identify and implement process improvements to enhance efficiency and service delivery.
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About You

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- Demonstrated experience in onsite workforce or account management, ideally within logistics, warehousing, or supply chain.
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- Strong background in recruitment, scheduling, and performance management.
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- Exceptional communication, stakeholder engagement, and problem-solving abilities.
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- A proactive, hands-on approach with the confidence to lead in a fast-paced, high-volume setting.
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- Working knowledge of WHS, HR compliance, and rostering systems.
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Why Join Us?

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- Be part of a cutting-edge distribution network supporting one of Australia's most iconic retail brands.
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- Work onsite at a modern, fully automated facility featuring advanced technology and systems.
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- Thrive in a supportive, collaborative culture that values initiative and continuous improvement.
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- Enjoy career growth opportunities, professional development, and a competitive salary package.
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📌 ONSITE ACCOUNT MANAGER (New South Wales)
🏢 Labourforce
📍 New South Wales