Job Description

North Coast Maxillofacial Surgery – Ballina NSW

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Medical Receptionist/Administration assistant required for busy Specialist Surgical practice

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We are a well-established specialist surgical practice located in Ballina, NSW.

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We pride ourselves on delivering care of the highest standard. Our practice deals with all aspects of Oral and Maxillofacial Surgery, with a number of sub-specialist and special interest areas of practice.

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The ideal applicant will be:

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Motivated and reliable

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Results-focused and outcome-driven

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Resilient, with the ability to work under pressure, take direction and manage feedback constructively

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Able to multi-task, take initiative where required, cope with time-sensitive tasks and thrive in a busy environment

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Able to integrate and adapt within a team environment, support other team members, and to contribute to ongoing practice improvement

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Well presented and able to communicate professionally (both verbal and written) with patients, other staff members, other medical and dental practices, and our local hospital network, with attention to detail

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Experienced in medical or dental reception and administration. If medically experienced primarily, additional experience or background within the dental industry or knowledge of dental terminology would be highly desirable

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Essential attributes:

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Strong literacy and numeracy skills

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Ability to gain proficiency with relevant IT/medical software systems. We use Xestro patient management software - experience beneficial but not essential

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What we offer:

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A supportive and professional team environment

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Modern, state-of-the-art facilities

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Opportunity to develop both administrative and clinical skills

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Competitive remuneration based on experience and skillset

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Central location in a thriving medical precinct in the heart of the Northern Rivers

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The chance to be part of a contemporary, dynamic and innovative workspace, evolving to meet the needs of our patients and referral base

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Casual appointment initially, with intention to progress to permanent part time, for the right candidate

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Key responsibilites:

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Front desk operations: Greeting patients with a warm and professional demeanour; answering phone calls and managing incoming and outgoing correspondence

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Appointment scheduling: Scheduling and confirming patient appointments, handling cancellations and re-scheduling, and ensuring that the appointment calendar is managed efficiently

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Patient Check-In/Check-Out: Assisting patients with check-in procedures, including verifying insurance and medicare information and collecting necessary documentation; facilitating the check-out process, including scheduling follow-up appointments

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Patient records management: Maintaining accurate and up-to-date patient records, ensuring compliance with privacy regulations and office protocols

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Billing and Payments: Assisting with processing payments, providing cost estimates, and answering billing-related enquiries

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Administrative support: Providing general administrative support to other clinical and administrative staff, including data entry, and handling of correspondence

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Communication: Serve as a liaison between patients and clinical staff, ensuring clear and effective communication for all patient interactions

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For further information on the practice, please view our website: www.northcoastmaxfacs.com.au. We look forward to welcoming the right candidate to our team!

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📌 Medical Receptionist (East Ballina)
🏢 North Coast Maxillofacial Surgery
📍 East Ballina