Job Description

Homes North Community Housing – Armidale NSW

n

Do you believe that access to safe, stable housing is fundamental to a good quality of life?

n

At Homes North, we go beyond property management — we support people and communities. We are seeking a Client Relations Officers to join our team in Armidale and make a meaningful contribution to the community.

n

As a Client Relations Officer, you will play a vital role in supporting tenants and applicants, helping them access and sustain secure housing. This is a people‐focused role that combines professional tenancy management with empathy, problem‐solving, and strong stakeholder engagement.

n

Key Responsibilities

n

n
- Client Engagement: Act as the first point of contact for applicants and tenants, providing informed advice, support, and guidance.
n
- Tenancy Management: Manage a portfolio of tenancies, including allocations, sign‐ups, inspections, and ongoing tenancy support.
n
- Stakeholder Collaboration: Work closely with advocates, support services, and partner organisations to help clients sustain long‐term housing outcomes.
n
- Community Impact: Support low‐to‐moderate income earners across the New England North West region to achieve housing stability.
n

n

About You

n

n
- Relevant Qualifications or Experience: Certificate III in Social Housing (or willingness to obtain), or experience in welfare,



property management, community services, or a customer‐focused role.
n
- Strong Communication Skills: The ability to manage sensitive or complex conversations while maintaining professional boundaries.
n
- Mandatory Requirements: A current Driver's Licence, a clear Criminal History Check, and willingness to obtain a Working With Children Check.
n
- Community Commitment: A genuine interest in contributing positively to the Armidale community.
n

n

Why Join Homes North?

n

n
- Salary packaging benefits that can significantly increase your take‐home pay.
n
- 35‐hour work week with flexible start and finish times.
n
- family‐friendly workplace that supports adaptable working arrangements.
n
- Professional development opportunities and career progression pathways.
n
- Being part of a supportive, well‐regarded not‐for‐profit organisation where collaboration and purpose matter.
n

n

For further information, please contact Shane Turner (02) 6772 5***

n

Applications will be reviewed, and interviews conducted, as they are received. There is no fixed closing date.

n

Be careful - Don't provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .

#J-18808-Ljbffr

📌 Client Relations Officer (Armidale)
🏢 Homes North Community Housing
📍 Armidale