Job Description

Make a splash in your local community! Join a agile, inclusive team dedicated to health, happiness, and excellent service.

n

Status: Full time (38 hours/week)

n

Roster: Stable, set 5-day roster (includes a Saturday or a Sunday) – great for planning your life!

n

Location: BlueFit Mount Annan

n

About the Role

n

Are you a customer service superstar who loves connecting with people? We are on the hunt for a passionate Senior Customer Service Officer to be the welcoming face of our Hurstville facility.

n

Working closely with the Customer Success Manager, you will lead the frontline experience for our diverse community—from enthusiastic toddlers arriving for swim school to our dedicated senior members.

n

Your day-to-day will involve:

n

n
- Creating Memorable Experiences: Welcoming and assisting members face-to-face, over the phone, and via email with energy and empathy.
n
- Growing the BlueFit Family: Helping new and existing members find the right programs, following up on enquiries, and proactively reaching out to community members who want to join.
n
- Simplifying the Journey: Smoothly managing Swim School enrolments, class changes, account balances, and keeping records up to date.
n
- Tech & Admin Support: Utilising modern service platforms to keep operations running smoothly behind the scenes.
n

n

About You

n

You thrive in fast-paced environments, love solving puzzles for customers, and bring a warm,



professional energy to everything you do.

n

What you'll bring to Hurstville:

n

n
- Experience: 2–5 years in a fast-paced customer service or sales role.
n
- Communication Skills: Exceptional verbal and written skills—you know how to connect with anyone.
n
- Tech Savvy: Experience with Freshdesk (or similar service desks). Prior experience with the Links platform is a massive bonus!
n
- Mindset: A reliable, solution-focused attitude with a genuine passion for inclusive community health.
n
- Flexibility: Availability to work a flexible full-time roster, including opening, closing, evening shifts, and one weekend day
n

n

Qualifications (Or willingness to obtain):

n

n
- HLTAID011 – Provide First Aid
n
- [Valid Working with Children Check or equivalent state requirement] (Employee status)
n

n

Why Choose BlueFit?

n

At BlueFit, we operate aquatic centres, gyms, and sports facilities across Australia with one core mission: making fitness fun, accessible, and inclusive. We don't just talk about community; we build it.

n

n
- Stability: Enjoy the certainty of a set roster so you can maintain a excellent work-life balance.
n
- Growth: Learn the ins and outs of leisure management with a supportive leadership team.
n
- Inclusivity: Be yourself! We actively champion diversity and equal opportunity.
n

#J-18808-Ljbffr

📌 Customer Service Officer (New South Wales)
🏢 BlueFit
📍 New South Wales