Job Description

At Community Housing Limited (CHL), we believe everyone deserves a safe, secure place to call home. As a Tenancy Sustainment Specialist, you'll play a vital role in helping renters facing complex challenges maintain their tenancies, strengthen their independence and stay connected to the supports they need to thrive.

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This is more than a tenancy management role. It's an opportunity to work alongside customers, support services and internal teams to prevent tenancy breakdown, reduce homelessness and create positive outcomes for individuals, families and communities.

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This is a full-time permanent role, based in either ourBlackburn, Bendigo, Melbourne or Ballarat office, with a requirement to travel to each location when required. The position offers a competitive salary, salary packaging, flexible working options and the opportunity to be part of a supportive team committed to delivering quality services and positive housing outcomes.

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What you'll do

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You'll work proactively with customers who may be experiencing complex circumstances, providing early intervention, coordinated support and practical solutions that help sustain successful tenancies.

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You'll make an impact by:

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- Identifying customers at risk of tenancy breakdown and developing tailored sustainment strategies.
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- Providing trauma-informed, strengths-based support to customers experiencing challenges such as mental health concerns, family violence, hoarding and squalor, social isolation and other complex needs.
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- Working collaboratively with Housing Officers and internal teams to respond early to tenancy issues and improve customer outcomes.
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- Connecting customers with specialist services including mental health, disability, alcohol and other drug services, family violence support,



employment and community programs.
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- Advocating for customers to access the services and supports they need to maintain safe and stable housing.
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- Empowering customers to build independent living skills, strengthen tenancy capability and actively participate in their communities.
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- Acting as an escalation point for complex tenancy matters referred by CHL teams.
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- Building strong partnerships with community organisations and external stakeholders to deliver coordinated support.
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- Identifying and responding appropriately to risks affecting customer wellbeing, property or community safety.
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- Maintaining accurate case records and contributing to continuous improvement initiatives that strengthen tenancy sustainment across CHL.
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About you

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You're passionate about improving people's lives and understand that sustaining a tenancy often requires compassion, collaboration and practical problem-solving.

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You'll bring:

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- Qualifications in Social Work, Community Services, Human Services or a related discipline, or significant equivalent experience (minimum three years) working in a similar role.
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- Experience supporting people with complex or high support needs through person-centred, trauma-informed and strengths-based practice.
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- Demonstrated experience developing support plans, coordinating referrals and working with customers experiencing complex social issues.
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- Strong knowledge of community support services and referral pathways.
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- Excellent communication and relationship-building skills, with the ability to work confidently with customers, support agencies and internal stakeholders.
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- The ability to manage competing priorities while working independently and collaboratively.
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- A genuine commitment to social justice, housing security and improving outcomes for vulnerable communities.
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- A current Driver Licence (essential).
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Appointments are subject to satisfactory pre-employment checks, including National Police Check, NDIS Worker Screening Check and Working with Children Check. All pre-employment checks will be arranged during onboarding.

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Why Join Us?

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At CHL, you'll join a passionate team that's committed to making a real difference every day.

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We offer:

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- A rewarding career with one of Australia's leading community housing providers.
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- The opportunity to make a genuine difference in the lives of people experiencing housing vulnerability.
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- Salary packaging to increase your take-home pay.
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- Flexible working arrangements that support work-life balance.
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- Ongoing learning and professional development opportunities.
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- A collaborative, inclusive and supportive team culture.
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- An additional "You Day" each year to celebrate you.
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- Market-competitive salary and superannuation.
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About CHL

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Community Housing Limited (CHL) is a leading not-for-profit organisation dedicated to making a positive impact in the housing sector. We are committed to addressing housing issues and supporting vulnerable populations by offering affordable and sustainable housing solutions to individuals and families in need.

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📌 Community Housing (Victoria)
🏢 Community Housing
📍 Victoria