Job Description

We are seeking a motivated and customer-focused Service Advisor to join our busy automotive service team. You will be the key link between our customers and workshop technicians, ensuring a smooth, transparent, and high-quality service experience from booking through to vehicle handover.

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This role would suit someone who brings a strong background in customer service, an exceptional phone manner, and a drive to excel, this is your chance to join a company that values its people and fosters a positive culture.

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Why Join Us?

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Full-time stability with a competitive remuneration package tailored to your experience.

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Be part of a friendly, supportive, and inclusive workplace culture.

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Access comprehensive training and development opportunities to help you grow professionally.

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Join a national company that offers a clear and defined career path for those ready to take the next step.

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Enjoy amazing benefits for you and your family, including discounts on vehicles, finance, servicing, health insurance, and access to our Employee Assistance Program.

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What You'll Be Doing:

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- Welcoming and assisting customers with a smile as they visit our service department.
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- Handling inbound and outbound calls with professionalism and care.
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- Managing customer bookings and coordinating loan vehicles and transport.
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- Preparing job orders and providing administrative support to the service team.
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- Setting explicit customer expectations and delivering outstanding service every step of the way.
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- Addressing customer concerns effectively and ensuring satisfaction.
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Monday - Friday full-time position 7:30am-5pm

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What We're Looking For:

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- Experience handling inbound and outbound calls with a customer-first approach.
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- Excellent communication skills that shine in every interaction.
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- A team player who thrives in a cooperative environment but can also work independently.
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- Proven ability to multitask and stay organized in a fast-paced setting.
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- A polished personal presentation that reflects our professional standards.
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- Professional, reliable, and team-oriented attitude
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- Previous experience in the automotive industry is a plus but not required.
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About Us:

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Autopact CQ is proud to be part of the Autopact Group, home to 30+ dealerships along the eastern seaboard and representing 37 of Australia's top vehicle brands. Our mission is simple: 'For everyone to Drive Away Happy, every time.' This philosophy extends not just to our customers but also to our valued employees, suppliers, and broader community.

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At the Autopact Group, we celebrate diversity and promote equal opportunity. Join us in building a supportive and inclusive workplace where everyone can thrive.

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📌 Service Advisor (Rockhampton)
🏢 DC Motors Group
📍 Rockhampton