Job Description

Dovida is a national provider of high-quality, person-centred home care. We provide a range of services including everyday companionship, domestic assistance, personal care, meal preparation, medication reminders, and transport to appointments, shopping, and social outings.

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At Dovida, our mission is to support, empower, and uplift individuals by keeping them at the heart of everything we do and of every decision about their care.

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About this opportunity

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We're looking for an organised, customer-focused Care Administration Officer to join our team. This is a pivotal role supporting our Care Managers and existing clients, ensuring every interaction, document, referral and service arrangement is managed accurately and efficiently.

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You'll be the first point of contact for many clients and families, helping coordinate services, maintain client records, manage referrals, and provide essential administrative support that enables high-quality, relationship-centred care.

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Why Join Dovida?

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- Build a meaningful career supporting older Australians and their families to live well at home
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- Enjoy your birthday your way with a paid day off each year
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- Paid wellness, volunteering and study leave to support your wellbeing and growth
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- Save on your next car with our novated leasing options
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- Be recognised at our annual Heart of Dovida Awards, celebrating the people who bring our values to life
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What You'll Be Doing

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- Supporting Care Managers with the ongoing administration of existing clients
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- Coordinating client service changes, reviews and referrals
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- Managing client records and maintaining documentation across our systems
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- Responding to client, family and stakeholder enquiries via phone and email
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- Assisting with service coordination, purchase orders and provider communications
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- Supporting quality, compliance and client satisfaction activities
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What You'll Bring

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- Previous administration experience, ideally within aged care, community services or healthcare
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- Exceptional attention to detail and organisational skills
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- Strong communication and customer service abilities
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- Confidence using systems such as Microsoft Office and CRM platforms
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- A genuine passion for helping older people and supporting positive client experiences
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If you're an administration skilled who enjoys building relationships, coordinating services and supporting teams to deliver outstanding care, we'd love to hear from you.

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Applicants must have permanent or temporary rights to work in Australia with no restrictions.

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📌 Care Administration Officer (Port Macquarie)
🏢 Dovida
📍 Port Macquarie