Answer incoming phone calls, respond to enquiries, schedule appointments and greet patients, and visitors of Western Imaging for Women in a professional, courteous and respectful manner.
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Assist patients to complete all necessary forms and documentation.
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Ensure patient information is accurate and up to date, including billing information.
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Maintain and manage patient records
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Process patient payments and Medicare rebates with attention to detail to ensure accuracy and efficiency.
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At all times ensure behaviours towards patients, visitors and staff of Western Imaging is professional, respectful, compassionate and empathetic.
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Ensure clinic is opened on-time and that the reception area is neat, tidy and inviting for patients and guests.
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Regularly check waiting areas to ensure they are left clean and tidy.
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Respond and comply to requests for information
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Turn on and set up sonographers' rooms and equipment on a daily basis and ensure all rooms are stocked adequately.
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Assist sonographers with minor IT issues.
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Monitor and action patient email inquiries.
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Safeguard patient privacy and confidentiality.
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General administration tasks including scanning, drafting documents and assisting the Practice Manager as directed.
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Balance daily receipts and banking.
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On a rotation basis, ensure staff kitchen and tearoom is clean, tidy and restocked.
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Other tasks as required commensurate with skills and experience.
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Days of employment are 5 days per week and one Saturday per month.
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You may be expected to work 8.5 hours on any day from Monday to Fridaybetween 7:30am to 6pm to cover leave and across multiple locations.
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Ability to work part of a team in a rapid-paced clinic.
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Flexibility is a must.
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A minimum of 2 years Medical Administration experience is essential. Experience in Obstetric & Gynaecological and/or Medical Imaging is preferred.
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Candidates with no Medical Administration experience will not be considered.
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This position is not intended for current university students.
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📌 Medical Receptionist (Victoria)
🏢 Western Imaging For Women
📍 Victoria
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