Job Description

We are seeking an experienced Customer Service Officer with a strong background in managing high-volume inbound enquiries. This is an excellent opportunity to join a respected organisation known for delivering exceptional service and supporting its customers through every interaction.

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In this role, you will be the first point of contact for customers, responding to enquiries, providing information, resolving issues, and ensuring a positive customer experience.

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Key Responsibilities

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- Manage a high volume of inbound customer calls
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- Provide accurate information and timely resolution to enquiries
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- Navigate multiple systems while maintaining call quality and accuracy
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- Record and update customer information
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- Escalate complex matters where required
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- Deliver a consistently high level of customer service
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About You

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- Previous contact centre experience is essential
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- Demonstrated experience handling high-volume inbound calls
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- Strong communication and active listening skills
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- Ability to build rapport and manage challenging conversations
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- High attention to detail and data entry accuracy
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- Comfortable working in a fast-paced environment
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- Strong problem-solving skills and ability to follow processes
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What's On Offer

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- Opportunity to work with a leading organisation in its field
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- Supportive and cooperative team environment
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- Comprehensive training provided
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- Competitivesalary package
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📌 Care Coordinator (Queensland)
🏢 Chandler Macleod Group
📍 Queensland