Job Description

Join Our Team of atSimply Helping Franchising Pty Ltd

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Are you passionate about making a meaningful difference in the lives of others? We are seeking a dedicated person to join our team to play a vital role.

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Duties

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Serve as the first point of contact for Carelink Plus CMS support, triaging and resolving user reported issues.

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Gather and analyze business requirements from franchisees and internal stakeholders through interviews and workshops.

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Document and model business processes using Microsoft Visio to identify improvements and support system implementations.

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Maintain data accuracy and integrity by conducting regular reviews and updates using Microsoft Excel and Power BI.

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Develop and generate visual reports and dashboards in Power BI to track KPIs and support data-driven decision-making.

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Assist with system testing, including designing test cases, supporting regression testing, and supporting user acceptance testing (UAT).

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Create multimedia training materials, such as video tutorials and How To guides to support user adoption.

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Coordinate communication and collaboration among stakeholders using Microsoft Teams and Outlook to ensure smooth project delivery.

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Apply Agile methodologies in managing workloads, participating in sprint planning and backlog refinement sessions

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Qualifications and Experience

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Relevant Bachelor Degree

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Minimum 1 year of relevant experience

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📌 ICT Business Support Assistant (Williamstown)
🏢 Simply Helping
📍 Williamstown