Job Description

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- Initial contract to 11/10/2026 + likely ongoing contract extension
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- AO3 Business Support Officer
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- QLD Government
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- $51.12 per hour + superannuation
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- Initial contract to 11/10/2026 + likely ongoing contract extension
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About the Role

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An exciting opportunity is available for an experienced Business Support Officer to join a busy and rapid-paced government team in Cairns.

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You will play a critical role in coordinating administrative functions, managing work orders, maintaining records and information systems and ensuring effective communication with internal and external stakeholders.

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Key Responsibilities

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- Raise and manage work orders, including creation, monitoring, updates, and corrections.
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- Provide high-quality customer service to internal and external customers.
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- Monitor and coordinate incoming and outgoing correspondence and phone enquiries.
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- Ensure enquiries and requests are actioned within required timeframes.
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- Prepare and compile documents, reports, registers, procedures, and manuals.
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- Maintain accurate records and update information systems and databases.
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- Liaise with industry representatives, suppliers, and stakeholders to support service delivery.
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- Undertake general administrative duties as required.
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About You

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To be successful in this role, you will demonstrate:

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- Previous experience in administration, business support or office coordination roles.
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- Previous experience within construction, insurance repairs, government or similar environments are highly regarded.
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- Strong proficiency across Microsoft Office Suite, including Excel.
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- Excellent attention to detail and accuracy.
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- Strong organisational and time management skills.
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- Ability to manage multiple priorities and work effectively under pressure.
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- Strong written and verbal communication skills.
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- A proactive approach and willingness to contribute positively to team culture.
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📌 Business Support Officer (Cairns Regional)
🏢 empire group
📍 Cairns Regional