Job Description

Work Type: Full-Time or Part-Time Rosters (Minimum 3 x 7-hour shifts per week)

n

Hours: 24/7 Operations - All Shifts Available (Day, Afternoon, & Night Roster Flexibility)

n

Salary: Competitive Hourly Rate + 12% Superannuation + Great Shift Penalties!

n

Location: Windsor Area, Melbourne

n

Work Type: Full-Time or Part-Time Rosters (Minimum 3 x 7-hour shifts per week)

n

Hours: 24/7 Operations - All Shifts Available (Day, Afternoon, & Night Roster Flexibility)

n

Salary: Competitive Hourly Rate + 12% Superannuation + Great Shift Penalties!

n

Your New Company

n

Our client is an iconic Australian brand with a proud history and an even more exciting future. As they transform into a leading technology and telecommunications innovator, they are dedicated to helping customers, employees, and communities thrive in a connected world.

n

They are looking for energetic, passionate, and dedicated Call Centre Agents to join their vital national Triple Zero (000) emergency hotline team in the Windsor area. This is a high-impact role where you can make a genuine, life-saving difference every single day.

n

Why Join?

n

n
- Work That Matters: Be the calm, reassuring voice supporting Australians on their most critical days.
n
- Flexibility & Rewards: Minimum of 3 shifts per week with lucrative shift penalty rates for late, night, and weekend hours.
n
- Great Benefits: Access exclusive employee benefits, wellness programs, and mental health support resources whenever you need them.
n
- Comprehensive Training: Receive 3 weeks of intensive,



expert on-the-job training to fully equip you for success from day one.
n
- Inclusive Culture: Join a welcoming, diverse team environment where everyone is safe, respected, and celebrated.
n

n

Important Information & Roster

n

n
- Location: Windsor, Melbourne (Close to public transport).
n
- Shifts: All shifts available. Operations run 24/7, requiring flexibility across Day, Afternoon, and Night shifts (minimum 3 x 7-hour shifts per week).
n
- CRITICAL REQUIREMENT: Candidates must have full, uninterrupted availability over the peak December/January period (including public holidays).
n

n

About The Role

n

Operating in a fast-paced, high-volume workplace with precision and empathy, your primary focus is to triage inbound emergency calls and connect callers to Emergency Service Organisations (ESOs), including Police, Fire, and Ambulance.

n

Your daily responsibilities will include:

n

n
- Answering high-volume inbound emergency calls from across Australia and connecting callers quickly and accurately to the required service.
n
- Ensuring 100% quality and data precision on every connection to maintain critical safety standards.
n




- Strictly adhering to operational procedures and structured response systems.
n
- Treating every caller with a calm, empathetic, and professional approach.
n
- Participating actively in ongoing coaching, quality assurance, and skill development sessions.
n

n

About You

n

n
- Previous experience in Customer Service, Call Centre, Retail, or Hospitality environments.
n
- Proven ability to remain calm, focused, and methodical under high-pressure conditions.
n
- Solid computer skills - ability to active listen, type accurate notes, and cross-reference information simultaneously.
n
- Strong spelling and a solid knowledge of Australian states, territories, and cities.
n
- Ability to work a minimum of 3 shifts per week across a 24/7 roster, with mandatory availability during December and January.
n

n

Mandatory Compliance Requirements

n

Due to the critical national infrastructure nature of this role, all successful candidates must:

n

n
- Hold Australian Citizenship, Permanent Residency, or a valid visa with working rights.
n
- Successfully pass a National Criminal History Check.
n
- Successfully pass a pre-employment hearing test.
n

n

Ready to Make a Difference?

n

If you are looking for a platform to develop your career and be part of something bigger, we want to hear from you!

n

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

#J-18808-Ljbffr

📌 Customer Service Operator (Williamstown)
🏢 Randstad
📍 Williamstown