Job Description

A fantastic opportunity has become available for a performance-driven, customer-focused Service Advisor to join the Cricks Sunshine Coast Team at the Maroochydore dealership and deliver an exceptional customer service experience.

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We are seeking a Service Advisor with unrivalled customer service skills. You will need a proven customer service background and the drive to excel in a professional environment. This is the chance you have been waiting for to further your career in the automotive industry!

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Cricks Maroochydore is a high-performing service department that prides itself on managing high customer retention, above-national-average customer survey scores, and promoting a positive brand image.

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This role offers:

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- Attractive remuneration package with the opportunity to maximize earning potential with an industry-leading commission structure.
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- Staff and family benefits, including discounts on vehicles, finance, and servicing, discounted health insurance, and access to our Employee Assistance Program.
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- A friendly culture and supportive working workplace.
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- Extensive training and development opportunities.
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- Joining a national company with a clear and defined career path for those who want to progress to the next level.
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Responsibilities will include:

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- Greeting and serving customers for the service department.
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- Advising customers on vehicle updates regarding repairs or servicing.
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- Following manufacturer and dealership warranty policies effectively and efficiently.
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- Coordinating daily service appointments.
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- Meeting individual and team targets.
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- Ensuring customer satisfaction through excellent customer service.
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- Preparing for next-day appointments.
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- Booking customer vehicle services via email, phone,



or face-to-face.
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- Preparing Repair Orders and Job Sheets for workshop execution.
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- Promptly invoicing customers.
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- Effectively addressing customer concerns.
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Specific skills required:

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- Consistently creating a memorable customer experience.
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- Explaining the value of vehicle services and repairs.
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- Working cooperatively in a team environment.
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- Genuine care for external and internal customers.
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- Exceptional organizational skills with strong time management.
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- Previous experience using Era Power DMS (highly regarded).
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- Previous experience using Xtime booking system (highly regarded).
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- Mitsubishi, Subaru , Honda and Suzuki brand experience highly regarded
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- Ability to communicate with internal stakeholders.
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- Current driver's license is mandatory.
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- A passion for the automotive industry and the brand.
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- Ability to logically solve problems.
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- Strong attention to detail and communication skills.
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- High level of personal presentation.
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- Strong computer skills and effective use of dealership DMS (EraPower).
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- Commitment to achieving high levels of customer satisfaction.
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Cricks Maroochydore is part of the Autopact Group, where excellence drives our 32 dealerships along the eastern seaboard, representing 37 of Australia's top vehicle brands.

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Our overarching mission echoes through every interaction: 'For everyone to Drive Away Happy, every time.' This commitment isn't just for our customers; it extends to our dedicated employees, trusted suppliers, and everyone connected with our thriving automotive community.

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At Autopact, diversity is celebrated and equal opportunities are provided to all. Join us in our commitment to creating a supportive and inclusive workplace where everyone can thrive.

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📌 Automotive Service Advisor (Queensland)
🏢 Cricks Auto Group
📍 Queensland