Previous applicants are encouraged to apply to this re-advertised role.
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Are you an administration superstar who thrives on supporting a busy professional team and delivering outstanding client service?
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We're looking for an experienced and proactive Business Services Officer to play a critical role in supporting our accounting team. This is a true administration role—focused on enabling our accountants to do their best work while ensuring a seamless experience for our clients.
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About the Role
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This is a key support role within our firm where no two days are the same. You'll be the backbone of our operations—keeping things running smoothly, supporting accountants, and delivering exceptional client service.
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You will:
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- Provide high-level administrative support to accountants to keep workflow moving
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- Coordinate client jobs, documentation and internal process
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- Act as a central point of support between clients and the accounting team
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- Assist with lodgements, correspondence, and practice management systems
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- Support process improvement and adapt to new systems and technologies
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What We're Looking For
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We're not just looking for someone who can follow a checklist—we want someone who understands that great admin support is what allows a professional team to excel. We want someone who can think, adapt, and take ownership.
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The ideal candidate will demonstrate:
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- Outstanding customer service skills – you genuinely care about clients and put them first
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- Proven experience in an administration role (professional services preferred)
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- The ability to prioritise and work in a busy, fast-paced environment
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- Confidence using systems and learning current technology
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- A proactive mindset and willingness to improve processes
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Our Culture
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At CE Smith & Co we value:
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- Kindness and respect in how we work together
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- A client-first mindset – everything we do is centered around delivering great outcomes
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- People who step up, think ahead and contribute to a better way of working
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- Adaptability – we embrace change and continuous improvement
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Why This Role Matters
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In this role, your impact is clear - you enable our accountants to focus on delivering great outcomes for clients. Without strong administrative support, the team can't perform at its best.
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📌 Business Support Officer | Public Practice (Mackay)
🏢 CE Smith
📍 Mackay
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