Job Description

Repline is seeking an ICT Support Technician to support and improve our internal IT systems, business software, reporting tools and technology-based workflows. This role supports staff across office, administration, management and production areas by maintaining reliable ICT systems and implementing technology solutions that improve business efficiency.

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Key Responsibilities

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Provide day-to-day ICT support for hardware, software and business systems.

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Troubleshoot technical issues and provide user support across the business.

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Experience with Microsoft 365 applications and user management.

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Support business software applications and reporting dashboards.

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Document ICT systems, business processes and operational procedures.

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Assist with implementing automation and AI solutions to improve business processes.

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Support ongoing technology improvements and continuous business improvement initiatives including installing and downloading appropriate software.

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Skills and Experience

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Relevant ICT qualifications at least Diploma or equivalent industry experience.

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At least 1 year of experience providing ICT support within a business environment.

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Strong troubleshooting and problem-solving skills.

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Experience supporting Microsoft 365 environments.

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Positive written and verbal communication skills.

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Ability to document systems and business processes clearly.

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Experience with reporting tools, automation, AI technologies or business process improvement will be highly regarded.

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Manufacturing industry experience is desirable but not essential.

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📌 ICT Support Technician (Dixons Creek)
🏢 Repline
📍 Dixons Creek