Job Description

XPENG Brisbane is a dynamic and forward-thinking automotive service provider committed to delivering exceptional customer experiences and maintaining the highest standards of vehicle care.

n

We are authorised service specialists with expertise in modern electric vehicle technology and conventional automotive maintenance.

n

Our team is dedicated to innovation, reliability, and customer satisfaction, making us a trusted partner for vehicle owners across the region.

n

We pride ourselves on our professional approach, skilled workforce, and commitment to excellence in everything we do.

n

About the role

n

We are seeking an experienced Service Manager to join our team in Albion QLD on a full-time basis.

n

This is a strategic leadership position that will oversee all service operations for XPENG vehicles at our Albion location.

n

As Service Manager, you will be responsible for ensuring exceptional service delivery, managing customer satisfaction, and leading a team of skilled technicians and apprentices.

n

This role is crucial to establishing and maintaining our reputation as a premier XPENG service centre in Brisbane.

n

You will play a key role in driving operational excellence, profitability, and customer loyalty whilst building a high-performing service department from the ground up.

n

What you'll be doing

n

- Oversee all daily service operations, including scheduling, workflow management, and resource allocation to ensure efficient service delivery
n
- Manage and supervise a team of service technicians, providing training, mentoring, and performance management to maintain high standards of workmanship
n
- Ensure all service work is completed to XPENG specifications and quality standards, with rigorous inspection and quality control procedures in place
n




- Develop and implement service policies and procedures that align with XPENG requirements and industry best practices
n
- Build and maintain solid relationships with customers, addressing concerns promptly and ensuring high levels of customer satisfaction
n
- Manage service department budgets, including labour costs, parts inventory, and equipment maintenance
n
- Monitor and report on key performance indicators such as customer satisfaction scores, technician productivity, and service turnaround times
n
- Coordinate with parts procurement and inventory management to maintain optimal stock levels and minimise service delays
n
- Ensure compliance with all health and safety regulations and company policies within the service department
n
- Liaise with XPENG headquarters on service-related matters, warranty claims, and technical updates
n
- Develop marketing initiatives and promotional activities to attract new customers and increase service revenue
n
- Conduct regular team meetings to communicate expectations, share technical updates, and foster a positive work environment
n

What we're looking for

n
- Proven experience as a Service Manager or equivalent leadership role in the automotive industry, preferably with electric vehicle (EV) or premium automotive brands
n
- Strong knowledge of automotive service operations, including diagnostic procedures, repair processes, and service best practices
n
- Demonstrated ability to lead, motivate, and develop technical teams to achieve operational goals
n




- Excellent customer service skills with a track record of delivering high customer satisfaction and retention
n
- Sound understanding of service department financial management, including budgeting, cost control, and revenue optimisation
n
- Proficiency in service management software and automotive diagnostic systems
n
- Strong communication and interpersonal skills, with the ability to liaise effectively with staff, customers, and management
n
- Problem-solving ability and resilience in managing operational challenges and prioritising competing demands
n
- Knowledge of XPENG vehicles, electric vehicle technology, and EV-specific service requirements is highly desirable
n
- Current driver's licence and willingness to conduct occasional test drives
n
- Relevant qualifications such as Automotive Service Management certification or equivalent are advantageous
n

What we offer

n

CER Operations is committed to creating a supportive and rewarding work environment for our team members.

n
- We offer competitive remuneration packages commensurate with experience and qualifications.
n
- We provide ongoing professional development opportunities, including technical training and management development programmes to enhance your skills and career progression.
n
- We foster a collaborative team culture where your ideas and contributions are valued.
n
- Our workplace prioritises health and wellbeing, and we are happy to discuss flexible working arrangements that suit your circumstances.
n
- You will benefit from working with cutting-edge automotive technology in the rapidly evolving EV sector, positioning yourself at the forefront of the industry's future.
n
- Additional benefits include staff discounts, opportunities for career advancement, and a supportive management team committed to your professional development.
#J-18808-Ljbffr

📌 XPENG Brisbane Service Manager (Victoria)
🏢 CER Operations
📍 Victoria