Job Description

Hey there, we're G Adventures. We're one of the world's leading small group travel companies, and we've always believed that travel isn't just about where you go — it's about how it changes you.

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At G Adventures, our DNA (or GNA, if you will) is built on belonging — where bringing your authentic self to work every day isn't just accepted, it's downright celebrated. For our office crew — you wanna rock a t-shirt with your dog's face on it? We say go for it. For our Chief Experience Officers — you wanna hit the road and call some of the most epic places on Earth your home office? We love that — and we've got you. Wanna spend your days with people you genuinely like? Us too — and we're pretty sure you'll fit right in, wherever that is.

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Now about that career of yours — this is the kind of place where you can spread your wings and truly grow into your role. The best part? You get to do it all alongside a passionate, freakishly talented, one-of-a-kind bunch excited to produce top-notch work and spread a ridiculous amount of goodness at the same time.

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Feel like this could be the right fit? We think so too, and we're already way too excited to meet you.

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About the Role

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If you are someone who loves organisation, administration and leading others, with a passion for travel and a good understanding of New Zealand and Australia as travel destinations, keep on reading!

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Our Oceania Operations team is on the hunt for a superstar Tour Staff Coordinator! This isn't your average desk job—it's a high-energy balance of championing our legendary Tour Leaders on the road and collaborating with the rest of the Operations team to deliver world-class tours across Australia and New Zealand. If you're ready to lead by example and help us create life-changing experiences for travelers from every corner of the globe, we want to hear from you.

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Based in our vibrant Brisbane office, this is a hybrid position, where a set number of days is required in office. Offering the best of both worlds: office collaboration and flexible focus, you'll have access to world-class systems and the full backing of our global community. You'll be sharing on-call emergency support on a rotational basis to ensure our tours run like clockwork, 24/7. If you're hungry for growth and ready to take the next step with the world's leading adventure travel company,

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What you'll be doing

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- Support Tour Leader recruitment, onboarding and performance management
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- Assignment of tour staff trips, training programs and learning modules
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- Maintain and upkeep tour leader profiles on multiple platforms
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- Support tour leader growth and development through coaching and mentoring
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- Support with quarterly Tour Leader performance reviews
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- Foster a culture of collaboration and innovation through ongoing brainstorming and other sessions with our Tour Leaders
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- On tour operations and admin
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- Lead Tour Leader trip rostering and logistics
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- Conduct pre trip briefings and tour leader 1:1's
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- Maintain and contribute to improving Tour Leader resources
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- Support tour leaders with on trip group management, complaint resolution, itinerary disruptions and incident management
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- Support Tour Leaders with learning and adhering to all procedures and processes, inclusive of incident reporting
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- Share responsibility for the emergency phone in rotation with the regional operations team
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- Support in pre and on tour itinerary disruption planning and management
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- Support with on tour budget reconciliation
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- Build and maintain strong relationships with all stakeholders, both internal and external
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- Collaborate with the operations team on regional projects
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- Contribute to the culture and growth of the Oceania Operations Team and broader G Adventures community
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Who We're Looking For (Your Superpowers)

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- 2+ years in the tourism industry.
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- Being a Tour Leader (CEO) before is a plus!
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- Strong administration skills including proficiency with Google Suite
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- Ready to travel/train on the road as/when needed.
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- Know your way around Australia and New Zealand.
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- Amazing customer service and communication skills
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- Robust leadership skills, with a desire to foster growth in our tour leader (CEO) team
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- Self-motivated, super organised, great at admin, and a problem-solving whiz.
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#J-18808-Ljbffr

📌 Tour Staff Coordinator - Brisbane (Hybrid) (Queensland)
🏢 G Adventures
📍 Queensland