Job Description

About Millennium Services Group

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Millennium is a leading provider of integrated services across cleaning, security, and facilities management. We pride ourselves on delivering safe, high-quality, and responsive solutions to clients across retail, commercial, industrial, and public sectors.

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Location: Miranda, NSW

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Industry: Retail / Shopping Center

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Potential Earnings/Award level 5

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Position Overview

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As a Control Room Operator, you will play a critical role in the coordination and monitoring of site operations. You will be responsible for managing communications, responding to incidents, and ensuring the smooth functioning of cleaning and security services across designated sites.

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Key Responsibilities

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- Monitor CCTV systems and site activity to ensure safety and compliance
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- Coordinate cleaning and security teams across multiple locations
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- Respond to alarms, incidents, and service requests in real-time
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- Maintain accurate logs and incident reports
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- Communicate with site supervisors, clients, and emergency services as needed
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- Ensure adherence to operational procedures and safety protocols
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- Support rostering, shift coverage, and workforce coordination
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Qualifications & Requirements

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- Previous experience in a control room or operations coordination role preferred
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- Strong communication and multitasking skills
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- Familiarity with CCTV, radio, and dispatch systems
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- Ability to remain calm under pressure and respond quickly to incidents
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- Basic computer literacy and report writing skills
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- Availability for shift work, including nights, weekends, and public holidays
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- Security license or relevant certifications may be required depending on site
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Why Join Millennium

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- Ongoing training and clear opportunities for career progression
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- Award-compliant remuneration with a generous 1st year sign-on bonus
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- Join an organisation that genuinely values safety, performance, and its people, and fosters a supportive, collaborative working culture
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This is a fantastic prospect for an experienced operator. By joining Millennium Services Group, you'll become part of a dedicated team that services a wide range of clients across Australia and New Zealand—giving you the chance to build your skills, work with advanced technology and grow your career with us!

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If this sounds like you, please apply today, we look forward to hearing from you.

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Millennium Services Group is an equal-opportunity employer. We celebrate diversity and are committed to inclusivity.

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You must have valid work rights in Australia.

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📌 Retail Control Room Operator (Dixons Creek)
🏢 Millennium Services Group
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