Job Description

RTO Head Trainer- Health & Community Services

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RTO Head Trainer - Health and Community Services

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Lead quality education. Inspire trainers. Shape student success.

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Charter Australia is a well-established Registered Training Organisation (RTO 41038, CRICOS Provider Code 03417F) delivering nationally recognised qualifications to domestic and international students. Since 2005, we have built a reputation for quality education, ethical practice and exceptional student outcomes.

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We are seeking an experienced Head Trainer to join our senior leadership team. Reporting directly to the CEO, this is a hands‐on leadership role responsible for overseeing the delivery, quality and continuous improvement of several nationally recognised qualifications while leading and mentoring a team of Trainers and Assessors.

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This role is ideal for an experienced VET professional who enjoys leading people, developing high-quality training resources, maintaining compliance, and making a genuine impact on educational outcomes. While this is a management position, you will also remain connected to the classroom by delivering training when required to support your team.

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About the Role

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As the Head Trainer, you will provide educational leadership across the following qualifications:

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- Certificate III in Individual Support
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- Certificate III in Health Services Assistance
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- Certificate IV in Ageing Support
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- Certificate IV in Leisure and Health
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- Diploma of Community Services
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You will lead a team of Trainers and Assessors, oversee course quality and compliance, support student success, and drive continuous improvement across your training portfolio.

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Key Responsibilities

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Leadership & People Management

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- Lead, mentor and support a team of Trainers and Assessors.
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- Foster a positive, collaborative and high‐performing team culture.
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- Conduct performance reviews,



provide coaching and support professional development.
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- Assist with recruitment, onboarding and workforce planning.
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- Step in to deliver training and assessment when operationally required.
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Educational Quality

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- Oversee the quality and consistency of training delivery across your qualifications.
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- Develop, review and continuously improve Training and Assessment Strategies (TAS), learning resources and assessment tools.
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- Ensure training materials remain current, industry‐relevant and compliant.
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- Participate in industry consultation and continuous improvement activities.
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Compliance & Quality Assurance

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- Ensure compliance with the Standards for Registered Training Organisations (RTOs) and Charter Australia's policies and procedures.
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- Lead validation, moderation and quality assurance activities.
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- Monitor qualification performance and implement improvement initiatives.
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- Maintain accurate records and ensure learning resources and student information are effectively managed within the student record management system.
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Student Success

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- Monitor student progress and identify students requiring additional support.
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- Work collaboratively with trainers and administration to ensure positive student outcomes.
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- Oversee the management of complaints, appeals and student support within your training portfolio.
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- Liaise with the administration team regarding work placements and student progression.
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Course Planning & Development

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- Assist with course planning, scheduling and trainer allocations.
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- Support the development of new qualifications and delivery models.
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- Ensure educational resources remain contemporary, engaging and aligned with industry needs.
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About You

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To be successful in this role, you will bring:

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Essential

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- TAE40116 Certificate IV in Training and Assessment (or equivalent).
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- Relevant vocational qualifications in Health and Individual Support
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- Demonstrated experience delivering nationally recognised VET qualifications.
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- Strong knowledge of the Standards for RTOs and the Australian VET sector.
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- Experience leading or mentoring Trainers and Assessors.
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- Experience developing or reviewing learning resources, assessment tools and Training and Assessment Strategies.
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- Excellent leadership, communication and organisational skills.
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- A proactive approach to continuous improvement and educational quality.
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Desirable

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- Current registered Nurse with APRHA
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- Experience using aXcelerate Student Management System
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- Experience working with both domestic and international students.
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- Experience managing multiple qualifications and educational teams.
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Why Join Charter Australia?

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- Join a respected and growing RTO with over 20 years of educational excellence.
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- Become a key member of our senior leadership team.
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- Influence the future direction and quality of our training programs.
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- Lead a passionate and supportive team of education professionals.
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- Enjoy a varied role that combines leadership, strategy and teaching.
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- Ongoing career development and opportunities to grow your career.
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If you are a passionate education leader with a commitment to quality, compliance and student success, we would love to hear from you.

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📌 RTO Head Trainer- Health & Community Services (New South Wales)
🏢 Charter Training
📍 New South Wales