Job Description

Full-Time Office Administrator & Customer Service Coordinator

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We're a well-established, family-owned business looking for an enthusiastic Office Administrator & Customer Service Coordinator to become a valued member of our team.

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If you're someone who enjoys helping customers, keeping things organised and being part of a supportive workplace, we'd love to hear from you.

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As a family-owned business, we pride ourselves on providing excellent customer service and maintaining a friendly, team-focused workplace. Every member of our team plays an important role in our success, and we're looking for someone who enjoys contributing wherever needed.

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This is a varied position where you'll play an important part in the day-to-day running of the business. Your primary focus will be office administration and customer service, while also providing support to our sales and warehouse teams as required.

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Key Responsibilities

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- General office administration and reception duties
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- Providing exceptional customer service via phone, email and in person
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- Preparing customer quotations and processing sales orders
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- Answering customer enquiries and providing sales support
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- Assisting with stock control, picking, packing and dispatch
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- Coordinating freight and deliveries
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- Maintaining accurate records and documentation
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- Providing general support across the business as required
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About You

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- Excellent organisational and time management skills
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- Strong computer skills and confidence learning new systems
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- Excellent communication and customer service skills
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- A positive attitude with a strong work ethic
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- High attention to detail and accuracy
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- The ability to prioritise and multitask in a busy environment
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- The ability to work independently as well as part of a team
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- A willingness to learn and assist wherever needed
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- Previous experience in administration, customer service, sales support or warehouse operations (preferred but not essential)
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What We Offer

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- Monday to Friday hours – no weekend work
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- Early finish every Friday
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- A friendly, supportive and close-knit team environment
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- On-the-job training and ongoing support
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- Chance to grow and develop within the business
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- Stable employment with an established family-owned company
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Why Join Us?

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We're a family-owned business that values reliability, teamwork and great customer service. We believe in creating a positive workplace where everyone's contribution is valued and recognised.

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If you're looking for a long-term opportunity with a supportive team and a role where you can make a real difference to the day-to-day success of the business, we'd love to hear from you.

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📌 Full-Time Office Administrator & Customer Service Coordinator (Mackay)
🏢 Multirack Mackay
📍 Mackay