Job Description

Baulkham Hills Sports Club is a thriving community club dedicated to delivering exceptional hospitality, entertainment, dining and sporting experiences. We pride ourselves on creating a welcoming workplace for our members and guests while fostering a positive and supportive culture for our team.

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As we continue to grow, we are looking for an experienced hospitality leader who is ready to take ownership, lead by example and play a key role in the Club's future success.

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About the Role

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We are seeking a passionate and hands‐on Duty Manager to oversee the day‐to‐day operations of the Club and ensure exceptional service standards are delivered across all areas of the business.

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Reporting to Venue Manager, you will be responsible for leading frontline teams, driving operational excellence, maintaining compliance standards and ensuring a safe, seamless and enjoyable experience for our members and guests.

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Key Responsibilities

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- Leading and supporting teams across bar, gaming, functions and general operations
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- Delivering outstanding customer service and handling escalated customer concerns
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- Supervising staff performance, training and daily work allocation
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- Ensuring compliance with RSA, RCG and Club policies and procedures
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- Maintaining high standards of presentation, safety and venue operations
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- Managing cash handling, reconciliations and incident reporting
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- Assisting with stock control, security and venue maintenance requirements
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- Supporting functions and special events as required
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This is an excellent opportunity for an ambitious hospitality professional who wants to make a genuine impact and grow their leadership career within a respected community club.

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About You

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You are a mature, reliable and highly motivated hospitality professional who leads from the front. You are comfortable making decisions, holding standards, mentoring team members and taking responsibility for operational outcomes.

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To be successful, you will bring:

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- Previous experience as a Duty Manager, Supervisor or Team Leader within hospitality, clubs, pubs or gaming venues
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- Current RSA and RCG Competency Cards
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- Strong leadership, coaching and people management skills
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- Exceptional customer service and communication abilities
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- Experience managing compliance, cash handling and venue operations
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- Strong problem‐solving skills and the ability to remain calm under pressure
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- A flexible approach to working evenings, weekends and public holidays
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Why Join Us & What's in It for You

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- 5 weeks Annual Leaveplus additional Wellbeing Leave
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- Generous daily meal allowanceused across the venue
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- Free, secure underground parking+ discounted car washes
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- Lead in a high‐impact rolewithin one of Australia's leading clubs
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- Exposure to large‐scale, complex operationsthat grow your capability fast
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- Ongoing leadership development, training, and internal career progression
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- Reward & recognition programsthat value performance
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- Supported by an experienced, collaborative senior leadership team
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If you're a motivated leader who takes pride in developing teams, delivering exceptional service and driving operational excellence, we'd love to hear from you.

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📌 Duty Manager - Gaming, Bar & Operations (Hatfield)
🏢 Bankstown Sports
📍 Hatfield